Dell India — Xps 15 9530

Address:

East Sikkim, Sikkim, 737103

Case number:[protected]Service Tag #B2KQG12)

On 13th of April, a technician came to change the motherboard of my out of warranty Dell laptop, which had arrived by courier and for which parts and service I paid Rs15, 000.

After a few days, I opened the laptop to start transferring all the data from my temp laptop to my now repaired Dell. I soon noticed that a few things were now very wrong. After the "repair", the following two things are now defective:

1. the back lighting of the keyboard no longer works.
2. the brightness of the screen keeps of going up and down without me giving any instructions. It fluctuates.

I called Dell a few days later to complain. I was told that I could book a new technician and part and that it would cost me Rs3000. That the guarantee was for the motherboard!!! You can image the shock. I can't believe that I am being asked to pay for this. Dell technician comes and breaks my laptop, and I am asked to pay for the repair!

I asked to place a complaint and the Customer Service person told me someone would call back within two hours, which never happened. I asked for an email ID where I could complain and they replied that there were no email id for complaints. Thus it took me a while to find where to send this.

Another non-Dell technician told me that the wires connecting the main body to the screen are extremely fragile and it's common for things to go wrong when opening a laptop.

What is also unbelievable, is that things keeps on going wrong with this supposedly high end laptop that is not even two years old. First the hard drive crashed in December. Then the motherboard in Feb. And now this. What next...?

This is my first Dell laptop. Previously, in order, I've had: IBM, Compaq, Toshiba, Toshiba, Vaio and now Dell. All my previous laptops lasted 4 years minimum without any trouble. This one from Dell lasted only 18 months before everything started to go wrong.

I hope you'll take adequate actions to sort this out and get my laptop back in order: the back lighting of the keyboard and the fluctuating brightness.

Thank you,
Anna Balikci