Dell — Laptop replacement

I had purchased two del laptops on 5/11/21 from M/S Oxygen, No.2/24223, penang tower, MG road, Pattom thiruvananthapuram -4, Kerala India.One of the laptops became out of order due to double screen and a line across the device. By the advice of Oxygen I gave the laptop directly to the authorised service center Topserv InfoPath Pvt Ltd, Krishar TC 17/2054, poojappura, Trivandrum-12, Kerala India on 11/12/21. Inspite of repeated requests they told at present spare parts are not available it will reach only by 15th January 2022 so I can choose either repaired device by the mid January or new device within 50 days. I chose the latter. But even after two months I didn't get any communication from the service center or from the authorities of Del. Two lapts I had purchased for online classes for my children. The purpose could not satisfy fully. So I request I urgent step may kindly be taken to solve the problem. Fusion id- SER [protected].Courinsidet 46551723.
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This is certainly not the kind of experience we intended you to have with us, Pradh. Our customer support team @DellCares will help you out. Please reach out to them via Twitter DM so that they can look into it and assist you further on priority.

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