[Resolved] Dell — Not giving service to In-Warranty Customers | |
Hello I am Prathmesh Nikam and I purchased a laptop named Dell inspiron 3511 for 65, 000/-Rs. 3 months back on 27 October 2021. On 27 January 2022 It's hinge is broken and it's lid is stuck and I can not open the laptop. Take a note that I did not made an accident nor the laptop was falled. From last few weeks there was a click sound whenever I open the laptop. I also read thousand posts on Dell Community Forum, DellCares Twitter handle and Review of this model on official Dell website and Came to know that it is a manufacturing/Design flaw or defect. Now it's been 14 Days I launched the service request and Dell Support is just delaying the service.The Delayed the service 4 time and again asking to wait till 2 March.I am mentally and professionally suffering due to this. Dell support is not responding in human. Only bots are chain and giving same response. Please Help me Out!!! Service Tag: JTQCPH3 Express Service Code: [protected] Service Request number: [protected] Was this information helpful? | |
Feb 19, 2022 Complaint marked as Resolved Hello my Complaint is being resolved by Dell India.
A technician visited at my home today and did the needful work to fix my laptop and replaced the necessary parts.
The email address I used to contact dell technical support is
[email protected]
Dell taken 23 Days to resolve my issue but finally the laptop is well and good.
I hope Dell will level-up there After-Sale services
Thank you Dell India!!! | |
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Hey, we believe that our team has reached out to you. As discussed, please be assured that we will expedite the dispatch.
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I hope you will do better then this.