[Resolved]  Dell — Not giving service to In-Warranty Customers

Hello I am Prathmesh Nikam and I purchased a laptop named Dell inspiron 3511 for 65, 000/-Rs.
3 months back on 27 October 2021.
On 27 January 2022 It's hinge is broken and it's lid is stuck and I can not open the laptop.
Take a note that I did not made an accident nor the laptop was falled.
From last few weeks there was a click sound whenever I open the laptop. I also read thousand posts on Dell Community Forum, DellCares Twitter handle and Review of this model on official Dell website and Came to know that it is a manufacturing/Design flaw or defect.
Now it's been 14 Days I launched the service request and Dell Support is just delaying the service.The Delayed the service 4 time and again asking to wait till 2 March.I am mentally and professionally suffering due to this.
Dell support is not responding in human.
Only bots are chain and giving same response.
Please Help me Out!!!

Service Tag: JTQCPH3
Express Service Code: [protected]
Service Request number: [protected]
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Feb 19, 2022
Complaint marked as Resolved 
Hello my Complaint is being resolved by Dell India. A technician visited at my home today and did the needful work to fix my laptop and replaced the necessary parts. The email address I used to contact dell technical support is [email protected] Dell taken 23 Days to resolve my issue but finally the laptop is well and good. I hope Dell will level-up there After-Sale services Thank you Dell India!!!
Feb 12, 2022
Updated by Pratham Nikam
It's 17 Days of No Service
Complaint comments 


We are disappointed to read this, Pratham. We have shared your details with the relevant team. Rest assured they will assist you shortly.
Pratham Nikam's [Complaint's author] reply, Feb 10, 2022
I Agree.But this wait is more PAINFUL then anything else, everything should work in proper timing. Delay in justice is Denial to Justice.
I hope you will do better then this.
Hey, we believe that our team has reached out to you. As discussed, please be assured that we will expedite the dispatch.
Pratham Nikam's [Complaint's author] reply, Feb 11, 2022
No one reached out yet.
Don't Lie.
Only conversations are done on Call and Whatsapp.
No Service is given yet.

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