Dell — promised / offered extended warranty not given

Website:dell.co.in

I purchased this laptop on 19.10.2017. I was entitled for an offer of additional warranty of 2 yrs at Rs. 999. I was told to register my product & request for the addl. warranty on Dell's website till 27 Oct. I did so on 24 Oct. However, I was denied stating that I had to register on partner website which they didn't inform earlier. I raised a complaint with Dell Customer Care & they confirmed to provide additional warranty via email dated 14.11.2017. However, they refused later on & stopped responding.
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