Dell — regarding problems with new top of range laptop within a month of buying needing to replace parts and not taking accountability

Address:

Bangalore, Karnataka, 560078

Dear Sir/Madam
I am Dr SHREESHA MAIYA, Senior cardiologist at Narayana Hrudayalaya, Bangalore.
I bought the top of the range DELL LAPTOP (Dell Ins 7373) for Rs 1, 00, 000 on June 26th 2018.

Within a month i.e. on July 28th the there was network issues and took it to local service centre in Bangalore and they said parts need to be replaced. I was shocked that how a top end computer needs parts to be replaced that early.

I called Dell technical support and they sent an engineer and he then had to open the laptop and Install new drives 30/08/2018).

Once he left the Microsoft package (word, excel powerpoint etc) stopped working.

I wrote an e-mail to senior dell service team and explained that this is totally shambolic as how a new laptop (their most high end) computer gives customer such problems.

I gave him 3 options: 1. Refund the money 2. Replace the laptop 3. or at least even extend the warranty for the product for three years.
But all I received was another mail saying they will not be able to do any of this.

I am a senior cardiologist and this laptop was bought for my presentations and research purposes.

I would really appreciate if you could take this matter and make sure that a responsible company like DELL cannot treat its customers with disdain.

Hoping your response soon

Best regards

DR SHREESHA MAIYA