[Resolved] Dell — Warranty

maazrasheed

from Kanpur, Uttar Pradesh

Address:

Kanpur, Uttar Pradesh

Dear Sir,

I have bought a Dell Laptop (Express Service tag [protected]) 18/03/2014, and this product's warranty is expiring on 17/04/2014, i have bought it in 67, 000/-, after expiring 1 year warranty company is providing additional warranty for 2 years at 11, 999/- (after this price there is 15-20% discount)

1. i have called the company on 18/04/2014, regarding extending the warranty, they said they will send email to me with quotation, then i have to pay for it, then warranty will be extended

2. they never called, then i call them again on 22/04/2014, same things happen again, no return call or email

3. then on 28/04/2014 i called again, then they said same thing and send me email with quotation, but without discount price, i replied them to send me discounted price, nothing came in return no phone call or email,

4. then on 05/05/2014 i call them again, and asked them about same thing they said that NOW PRICES ARE DIFFERENT THEN MY LAST 2 CALLS, they give no reason, they denying everything with last 2 person said to my, they have removed other 2 options from warranty, before there were 4 options for my laptop, now when i confronted them they saying there are only 2 options left if you want to buy then buy or leave, you can go ahead and launch complaint, we also have leagel persons who will take care of things

1st email

Â· Two year Complete Cover (Accidental Protection Plan) + Premium Phone Support : Rs 12, 999/- only (Inclusive of Taxes)
Â· One year Complete Cover (Accidental Protection Plan) + Premium Phone Support : Rs 7, 999/- only (Inclusive of Taxes)
Â· Two year Next Business Day Cover + Premium Phone Support : Rs 11, 499/- only (Inclusive of Taxes)
Â· One year Next Business Day Cover + Premium Phone Support : Rs 6, 999/- only (Inclusive of Taxes)

these prices are without discount, all 3 peoples from the same company have accepted that there is a discount, but they can not send it in written, but they are denying it now

i have chosen 1st option from that list
now they are saying you can not buy this, because we will not give you this

(i confirm again, when i called first time, they check my system it was out of warranty, then they given me options, and price)
when i confirming them or confronting them, they denying, they changed options, they changes price, they changed rules

RESOLUTION

i want to buy this

Two year Complete Cover (Accidental Protection Plan) + Premium Phone Support : Rs 12, 999/- only (Inclusive of Taxes)

on discount price, which will be 10-15%

so please take any action, if you find it true,

i am attaching my email, and phone conversation recordings,

if you think i am right then support me

link for attached documents

https://dl.dropboxusercontent.com/u/21542505/Dell%20complaint%20documents.zip

company customer care number : [protected]

Thanks
IMRAN

Was this information helpful?

No (0)

Yes (0)

Aug 14, 2020

Complaint marked as Resolved

Dell India customer support has been notified about the posted complaint.

Related Dell India reviews

View all 3043 Dell India Reviews

Comments

Dell India Customer Care

Verified Support

Hi Imran,

Greetings from Dell!!
As per the system status, your system is out of warranty and hence cannot be provided with Complete Cover Service. However, it can be assured with Next Business day (NBD) warranty.
Would request you to kindly confirm your contact details along with E-Mail address and best time to contact at "[protected]@dell.com". I shall get a call arranged form the sales team with all the details and further proceedings.
***Meanwhile would request you to hide the system related information from the above post as this may be misused. *****

Thanks & Regards,
Shaina_M
#iworkfordell

maazrasheed

from Kanpur, Uttar Pradesh

Dear Shaina,

I have confirmed this from last 4 months, every person from dell support has confirmed that you can buy any warranty what ever you want, I have specifically asked for accidental damage care, they said yes, I was planning to buy that, they said you have to wait until warranty is over

and now when its finally over, they saying you can not buy that

if you want to help

send me 2 year complete accidental care package with discount price at my email

[protected]@gmail.com

Dell India Customer Care

Verified Support

Hi Imran,

Thanks for your revert.
Complete Cover (Accidental Warranty) can be availed only on in-warranty systems. Your initial Contact in Dell support for warranty information was made on 3rd January 2014, where in your system was in the warranty period & were advised if you extend the service with-in the period & can avail the Complete Cover Service . However, any warranty coverage purchased on Out of warranty systems are not entitled for Complete Cover warranty.
Hope you understand.
Do revert for further queries or concern on the same thread, I shall be glad to assist you.

Thanks & Regards,
Shaina_M
#iworkfordell

maazrasheed

from Kanpur, Uttar Pradesh

Dear Shaina,

If you can listen to the call recording, the sale/technical person confirmed that you can buy it any time after warranty or in warranty

you peoples have provided me wrong information

my case is only that, you have provided me wrong information, now you all are backing out, because i have all the proof

sales team person send me quotation for the same,
he send me 2 year accidental damage cover quotation after warranty (28 April)
please see dropbox link for details

so, please send me complete cover details, i have already added dell account in my bank, i will only need 10 minutes to transfer the money

hope you understand

Thanks
IMRAN

Dell India Customer Care

Verified Support

Hi Imran,

Greetings from Dell.
Would request you to forward the Quotation code that was sent to you earlier.
Kindly revert with the attachment at "[protected]@dell.com"
I shall check the status and assist you further with the issue.

Thanks & Regards,
Shaina_M
#iworkfordell

maazrasheed

from Kanpur, Uttar Pradesh

Dear Shaina,

I have forwarded it

please see

thanks
IMRAN

maazrasheed

from Kanpur, Uttar Pradesh

Dear Shaina,

How much time you will need to check my details, its already 5 days

and i still want to buy the warranty, so please send quotation ASAP

Thanks
IMRAN

Dell India Customer Care

Verified Support

Hi Imran,

Thanks for your patience.
Unfortunately we have not received your E-Mail yet.
Would request you to kindly revert with the details along with adding the subject line :-Complaint raised on Consumer Complaints(Dell_Shaina_M)

I shall check the status and assist you further with the issue.

Thanks &amp; Regards,
Shaina_M
#iworkfordell

Feneger Constructions Pvt Ltd

from Mumbai, Maharashtra

Compliant number.[protected] dated 29/05/214 has not been attended till. Telephonic contact have been for numbers of time. This response may cause for a legal action.

maazrasheed

from Kanpur, Uttar Pradesh

I HAVE GOT,

FOR WHAT I WAS FIGHTING

DELL HAS RENEWED MY WARRANTY, WITH 2 YEARS COMPLETE COVER

THANKS TO

MS. BIJDU J.
MS. JINSY BABU

dpkmsr

from Delhi, Delhi

A cordless mouse &amp; keyboard CN-0TNP0M[protected]L-06CX-A00 MODEL SM-9065 was purchased by me on 10/10/2013 which is not working properly but the company is denying to replace or repair the product

dpkmsr

from Delhi, Delhi

A cordless mouse &amp; keyboard CN-0TNP0M[protected]L-06CX-A00
MODEL SM-9065 was purchased by me on 10/10/2013 which is not working
Properly but the company is denying to replace or repair the product

Inderjit Khanna

Mam/Sir.
I buy a Dell laptop from Sharda Computers &amp; Peripherals, Civil Lines Gurgaon vide bill no. SCP13-144268 dt 17Jan.2014. Laptop Service Tag No. 9SN6MW1.
I have find some problem in system in December I call to Dell complaint center they told your system is out of warranty. I told them the all detail of bill. They request to visit the dealer, When I visited the dealer he told me forward the matter to area sales manager. But as on till date no reply from Dell. My unique tracking number ------
&lt;&lt;#[protected]#&gt;&gt; given by DELL support team.
When I check the status of warranty at dell site it show the product dispatch by company in Sep 2013, and warranty completed on 14 Dec 2014. Its look like dealer have sold the product in Dec 2014, The person have used for some day and return to dealer. Then Dealer have sold the same to me on 17 Jan 2014. It means I have buy a second hand(used) laptop in the cost of New.

This is serious issue Dell dealer have present me the wrong information.
Dealer also vanish the goodwill of Dell co. Dell should take the necessary action against this dealer or cancel his dealer ship.
My request is to solve my complaint immediate.

navneetagrawal

from Jaipur, Rajasthan

dell laptop purchase on 27 January 2015 and register through www.dell.com/register
today i am check laptop status but found out of warranty sir please open my warrant otherwise this case go to consume court and also i am found any kind of drive cd
i am contact your customer care but they not give me good reply please help me
contact me [protected](9am to 9pm)

rokrarun

from Delhi, Delhi

Dell — LED DISPLAY NOT WORKING

DISPLAY BLURS WHEN SWICH ONN

Mallikarjun Neela

from Bengaluru, Karnataka

Dell — Battery not charging

purchased Laptop deatils: Dell 3521 Usa I3 Inspiron Window8 S/NO:34R9QY1 Invoice No: [protected] Dt. 23-oct-2014 problem: Battery not charging. We are launched this complaint with warranty period.

Dr Jasvinder Singh

from Jalandhar, Punjab