Dell — Wrong information

Address:

Mumbai City, Maharashtra

Dear dell,

It's been a very great experience using your laptop and services since years and i would like to take a moment to express my true experience and feelings for you.

I have been using dell laptop for 3 years now and last month my machine display got crashed without any specific reason or symptom. I tried to check it preliminary and when i was not even able to start it, then i rushed to your service center, just because you guys do not entertain such things on call. I said it's ok even after knowing that others (Your competitors) provide such consultation on call first because they look for customer convenience as well.

Somehow i managed to visit your service center on a busy weekday and after a complete check i got to know that it's motherboard has stopped working and due to which display is not working. I asked for the cost of replacing the motherboard, they said it would cost me around 14k. Being unaware about the cost of motherboard i said i will have to wait for somedays in order to get it changed (Because of shortage of money at that point of time). They said ok, but you need to pay for the consultation. I thought it would be a minor amount but they asked for 1362/-. Don't you think it's a pretty much amount just for the sake of checking it once. Even doctors don't charge this much for consultation. But since i don't have any option other than paying 1362/-, so i made the payment.

After all this, being a loyal dell user i decided to get my laptop repaired from their service center. It was a trust that i had shown. Just before giving my laptop, i thought to get it checked from some small hardware vendor, so i visited a small store nearby. They checked the complete laptop and said it's not at all a motherboard issue and it will be done in just few hours. After sometime, i got a call that my laptop is working fine now and i can collect it. I just asked for the cherges that it incurred, the guy said 1950. I said what (Keeping in mind that he must be saying something 14k), he said it's just 1950. I said ok and first thing that came into my mind was, don't you people know how to investigate the issue or you guys only know how to make money.

Your technical support team should try to first take lessons in order to resolve the issue. If a small store guy can resolve a issue after knowing that i got an answer for motherboard replacement, don't you guys think about your customer first and then money making. The cost that you charged for a mere consultation, was actually equivalent to cost of repairing the laptop. Is this the business that you are actually into?

You say "easy as dell", i would say nothing would be as difficult as dell.
"your power is here" is not meant for the customers, it's just for you guys.
Where is the customer satisfaction that should be at first place, you being into a customer oriented business.

I am seriously very much up with the cost and level of services that i received from your side.