DEN Networks Complaints & Reviews

My internet plan was for 20 mbps and 100gb limit. For the past 8 months, my internet gets over prematurely even though we never seem to use it. It was fine the first few months, then suddenly our internet started getting over in 15 days even though our usage hadn't changed. Upon calling their customer service, they say that their system is foolproof. Their internet speeds vary and we get an average of 3-5 mbps which is a quarter of what we pay for. Their gross negligence of our issues has led me to file this complaint.

My Customer ID is S_126538. On Sep 13 i recharged my account for Rs 1036. After an hour from paying the recharge amount i called up their customer care since my account was not activated. Customer care person said account will be activated by 12.00 am, but account was not activated till two days after that. But my account again got deactivated on 22nd Sep. When i called customer care they said my account was activated with a 5gb data pack till 22nd september as a gift pack, since the servers in our areas got updated. Since 22nd sep i am trying to get my account activated with the Rs 1036 pack i paid on sep 13. Customer care people are saying it will get done, but till now nothing has happened. I have been without internet for last 3 days, although i have paid for my account on 13 Septemeber.

Customer care people are the worst they have no idea what is going on, they just say they will forward the complaint but after that nothing.

I have got two smart cards for two Tvs in my house for which I have subscribed. The company although has taken through cable operator maximum charges but deactivates channels for which money is already connected. Despite repeated complaints no action is taken. In fact sometime channels are activated and immediately thereafter additional channels are deactivated. I have asked the company either to provide all channels or refund my money to enable me to shift to other network. No response..

I am DEN network customer. Last 1 month i hae face the problem about den network set of box. I have many time call his cable operator bt his not solve my problem. He is not respons to me. This cable operater a misbehavior and very bad communication to me.i have fully pay her connection payement and advance pay to current month. Her network was only sell his cable packkage to custemer bt do not care custemer complain resolve. .pleas action on this cable operator and DEN network.

My box is not receiving signals from day before yesterday.and my operator promised to me of resolving issue by 10 A.M of that day.but he did'nt. and till now i called him so many of times and visited his place but he is so much unresponsive and snub people.Please take a appropriate action against him.his name is 'Doubly' and his contact is [protected]. and also i registered the complain by your toll free no. & they had also promised to solve issue in 24Hr.but still my problem is unresolved.I feel frustated and cheated as no one want to be listen my complain.

Hi Forum,

This to inform you, We are facing internet issue from last 72 hours.

We are taking continuous followup with their local tech support(Kanpur) team.they are always made up wrong commitments on resolutions.
We have registered an complaint at the time of Internet down.Complaint details are mentioned below.

We have also communicated with one of executive(Mr Pankaj Bajpai), He is saying everything is working fine.We as customer are fooling him.

Details are as following:

User ID : s_5428
Registered Email id : [protected]@logbullit.com
Local Complaint No :41

I m unable to watch any channel. On each channel there is blank screen and a error shows "you are not subscribed to this channel. Contact cable operator/ customer service to subscribe"

Its been 3 days now we have complaint to cable operator but still the prob has not been resolved

I request you to kindly consider this and get is resolve

My den card no. Is[protected]

Hello sir, i'm rahul singhal from khurja (Up).. I'm using den set top box, but some last two months my box is my working.. I'm hello sir, i'm rahul singhal from khurja (Up).. I'm using den set top box, but some last two months my box is my working.. I'm lots of time complaint in custmer care, & every time executive says wait & our technical team call u, today till date, no one can solve my problem, cable operater also says purchase new box, our set top box prblem red & green light blinking.. Cable operater says ic prblm, & ic is nt available in control room& he will suggestion purchase new box.. I'm already did complaint consumer form.. Because some few months before my set box transfer realated prblm solved only consumer form only.. Pls my humble request to replace or rectify my set top box, as soon as possible solve my problem... Thanks... My mob no - [protected]

Juz like other people!! Den sales executive rakesh & his partner visited my place!! Filled up the form and took rs 1000 connection charges on 12th of aug 2016. Setup location is shyam nagar vishnu garden!! Till now no team has visited me. They dont answer my calls. Visited den cable office at ganga ram vatika three times. They assured me that someone will call me but no answer. This seems like complete fraud 420 with local cable operator. Filed 7 complaints at den toll free customer service number, they alwayz assure u a call bak within 24 hours but non received. Complete bs, this is what this company is about. Dont know how many other consumers has been ripped off like this. Waiting for another couple of days. Thn filing the local consumer complaint at tilak nagar police station and pushing the charges of 420 and complete harrasement. Someone gotta teach this company about real business practices. Details are below! My phone number : [protected]!!! Den sales executive phone: [protected] rakesh!!! Den incoming call : [protected]!! Senior guy - uday: [protected]! Senior guy - manav: [protected]!!! Lez see what they have to say about this

My name is Rahul Mehra .
Yesterday a sales executive Mr. Hari visited my home to sell the DEN BOOMBAND broadband connection.
As i found the deal beneficial and attractive, i gave him the documents..
When they asked me to pay the 3 months internet charges in advance, i was pretty shocked but still after checking his id card i gave him 3450/- rs. and there i made a mistake.
Till now they are not responding my call and i even don't know where the local office is ..
I live in Sagarpur (west delhi )and the agent's number is[protected]..
I tried calling him several time but everytime he is disconnecting or not picking up the call .
In this case suggest me something, what can be done .!
Thank you

Den boomband

They talk very softly nicely when they want you to become their customer or if they want you to recharge but when they done with you they will keep commiting false commitment. They will say sir i just can't help you i have forwarded your complain n [censored]s.sometimes you wont get speed and even sometimes it will get disconnected. They even change their tariffs without informing you.

I was not recharging my internet because of their poor services. After long gap of without recharge i got a call that they are providing offer 3+2. Means you have to pay for 3months and you will get two months free internet. I paid for it. The guy who came to collect the money was not able to provide bill. He said m just the collection guys and i am not provided the receipt. When i contacted their customer care they said they will provide me confirmation email and SMS which i am still waiting for. I keep calling for it but they keep promising.
Anyway my internet get started and after 3months my internet was off. I called then i got one day recharge. Next day again same thing n again n again for 4times. Finally they recharged for 15 days. After 15 days again started showing me round n round like m culprit and they are introgating me for a crime. Again they recharged my internet for 15 days. After this again my internet is disconnected and now they asking for bill n written proof which is very cheap. How i suppose to get one if they ain't providing. I called almost for 20 times. Even their call center number us not free. They are keep saying they forwarded my complaint. And i am still waiting.
Very cheap n pathetic behavior for getting business.
Dont ever fall for their false promise n sweet talk.

Den's ex customer.

This complaint is being posted after making several failed attempts to get the proper Den cable services to me.
WheneverI call local cable operator to apprised him for cable service interruptions faced, sometime his phone is off, sometime he picks and tell to rectify but don't rectify it and when called 2 nd time either he disconnects phone or his phone is found off. Sometimes it is their infrastructure problem, sometime their system faults, sometime box at poll is loose and etc. When customercare is called, they tell to resolve complaint in 24 hrs and again these 24 hrs are such that even electricity company brings power back in 24 hrs, so cable services will obviously be corrected in 24 hrs, but again these 24 hrs of complaint are encountered by me every 3rd day. Sometimes I drop a complaint, sometimes I don't put another complaint, because previous complaints are found still open, even when cable services are back. Either Den is smart enough to play with customer via its cable operator & customercare pathetic services or customer is fool enough to keep faith in Den even after endless failed attempts to provide proper services to customer. I don't get any revert on my complaints and when I call customercare next time, I am told that Sir your last complaint is still open, so what is point of 24 Hrs deadline to resolve a problem sincerely and is it expected by customer to drop a complaint every 3 rd day for interruption in services which involves frequent breaks in cable service(atak atak ke cable ka aana), no cable for 2 hours or more, non acknowledgment of complaint to local cable operator, non addressal and resolution of complaint made via customercare . If Den deal with its customers this way, then I don't see any hope for Den services. Request to resolve it on priority basis as it has been a prolonged issue which is not resolved by cable operator and customercare as well.

Varun
Den box no. :[protected]
Address: B-267, Pocket-2, DDA plots, Sector-19 Dwarka, New Delhi-110075
Mob no.: [protected]

I have a customer of DEN net work, i have face many problem time to time in the every month. I have face very difficult problem by DEN network due to different type as like, l4l no signal, l11l no signal, l2l no signal. i have
told to DEN network local services Team but they are very lazy
and unreasonable team. So it is requested to you please help in my this
problem. my customer ID 8766194

Ph.[protected],
Moradabad

Due to very poor speed
Hi,
I am kamal kumar. My den boomband register number [protected]. I am complaining for very poor speed. You have provides 5mbps. But now i am geting just 0.45mbps. If you will not able to provide me 5mbps i am not using facebook whatsapp youtube and any browser then i will not use your connection and refund my payment.

My cable is not working from last six months. i am complaining the complaint to my cable operator i.e. solianki cable (mr, Ajay, Mobile No. [protected] and Mr Ravi mobile No. [protected]). last two and half months the cable operator also not receiving my mobile. i am also complaint to DEN customer care (No. [protected]) vide complaint No. 3589628 dt 20-5-16 and also remind on 24-5-16, 3615273 dated 24-5-16, 3768012 dt 21-7-16, 3836372 dt 16-8-16 and 384356 dt 19-8-16 and remind today i.e. 27-8-16 also, in all the complaints customer care executive give assurance that they will solve the problem with 24 or 48 hours and non of the above complaints are solved. please do the needful.

I complained about a not working den networks set top box around two months ago with the local dealer, he took the set top box and said that it will be replaced. He didn't respond for over 15 days, we registered the complain with the customer care service as well. No action has been taken yet.
First complain registered - june 2016
Customer care contacted - july 2016

Please look into the matter as this is one of the basic needs in any one's life, and no action whatsoever has been taken for the same.

Mera set box 15.08.2016 korepair hone den employee le gaye the mere sath mere padosi ka bhi gaya tha woh turant sahi kar diya lekin mera abhi tak nahi huwa customer care ko bhi 16.8.2016 20.08.2016 ko complaintno 3837508 /3844908 ke koi satik jawab nahi mila mai local office gaya to mr tyagi ne 300/ demand ke aur misbehave kiya mai kafi paresan ho gaya hoon maine pahle bhe complaint ap ko ke koi samadhan nahi huwa please meri security return karne ko adesh dain aur mera connection kat de koi bhi complain sun ne ko taiyar nahi hai aur na he koi controlar hai

mahesh [protected] d 69 ghaziabad

2ND REMINDER

I am bipin sharma from varanasi
I have newly shifted in varanasi at sunderpur... Last 5 month i am using den service but only in a month i use this service only 7 or 10 days
Generally it always says no signal or it work like bad cd running in tv..in proper way
I have complained to my operater but he dam donkey mr vijay yadav
I am very upset please help me

Mera tv 15.08.2016 se kharab hai mera set box aur mere padosi ka sath sath set box sahi karne ko le gaye the padosi ka set box sahi karke turant de diya lakin mera abhi tak nahi diya kai bar mai gaya to kaha hamare pas worker nahi hai tab maine 16.08.2016 ko cudtmer care tf no [protected] par phon kiya to kaha 48 hours mai sahi ho jayega fir maine 60 ghante bad phone kiya to kaha ek din aur wait kar lai kai bar sikayat karne par bhi koi nai sunta den local cable operator bab bab pareshan karta hai phone nahi uthata dabang admi ka turant sahi kar deta hai jab ki mai samay se payement karta hoon kafi paresan karta hai

We took den cable connection one month before with hd setup box... They took the whole amount without any receipt and when we call them for service either they do not pick up our call or they they say "coming within 10 mins" but they never come... Hd channels are not working and now from last four day we r without tv... Connection is totally gone now...