1. I am a den cables customer for more than two years. I was staying at sector 9, dwarka and have shifted to baird place, delhi cantt in mar 2016.
2. During our stay at dwarka, den cable
service was being provided by choudhary cables located at sector 7, dwarka and after shifting, we applied to den cables, arjun vihar to provide us their services.
3. I would like to bring to your kind notice that i have been charged the monthly subscription for apr 2016 by both choudhary cables and den services, arjun vihar, even when i had shifted to delhi cantt in the middle of mar 2016 itself. Choudhary cables has neither refunded us our advance nor the noc even after repeated requests.
4. Further, after shifting to delhi cantt, we applied to den cables, arjun vihar for cable network connection after paying security deposit and monthly subscriptions. It is regretted that the services remained suspended for the entire month of may 2016. It has again been suspended and repeated requests to den cables, arjun vihar and choudhary cables have evoked no favorable response.
5. Kindly look into the matter, lest i move to consumer court to resolve the issue.
DEN Networks customer support has been notified about the posted complaint.