Den Cable — non compliance of trai order

Address:

Flat No 247, DDA MIG FLATS, SHRI KESHAV KUNJ APARTMENT, SECTOR 17, POCKET-D, DWARKA, NEW DELHI 110078, New Delhi, Delhi, 110078

I am old customer of den cable network. My vc number is[protected]. However the network is not giving freedom to choose channels of my choice. The network has made mandatory north silver 233 del (55) costing rs. 75+gst. If i choose ala carte or broadcasters pack without north silver pack, the system does not accept it. I contacted den headquarters through email with a copy to trai requesting the to let me choose channels as per trai orders but to no avail. I also contacted local distributor of den, uttam shakti cable, however they flatly told me in a rude language that i had to choose one of the packages prepared by them. They also challenged me to complain anywhere i would like to. They have also stopped service to my connection. It is very sad that despite supreme court clear cut decision and trai order empowering the customers to choose channels of their choice, the service providers are not complying which is blatant disregard to supreme court as well as tria orders and amounts to contempt of the apex court. It is therefore requested that strictest action may taken against defaulting service providers nudging them to toe the lines set by the apex court.

Bhuwan chand
Flat no 247, shri keshav kunj apartment, sector 17, pocket-d, dwarka, new delhi 110078
Mobile
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[protected]
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Email: [protected]@gmail.com
[protected]@gmail.com