[Resolved] Den Networks — Den boomband - refund issue and wrong information on installation | |||||
Dear Sir/Madam, I recently installed your Den boom Broadband connection on 14 December 2015. My register number is [protected] and UID is v_117883. I am already lock the call for disconnect the connection at your customer care center on phone. I am not happy with your service of your salesman Mr Prashant ([protected]) Subhash Nagar, New Delhi area. He give me wrong infromation for selling the connection.Today is Jan 12th still i am not receive the voucher of Snapdeal. He is not tell me that after consuming the 15GB my internet speed will be 128Kbps. I am using your cable service from last 3-4 years. In this there is no problem from your operator side. Please tell me what amount den will refund me bcs next billing circle is start within 2-3 days. regards Vikrant Kapoor @[protected] #Denboombroadband #dennetwork #ConsumerCompliants #DigitalIndia #Narendermodi #IndiaDigital #WostInternetDenBroadband # Was this information helpful? | |||||
Aug 6, 2021 Complaint marked as Resolved DEN Networks customer support has been notified about the posted complaint. | |||||
 4 Comments | |||||
Comments
I am not happy with this answer from #denboomband person that i have to pay more 500+ Rupees to for extra GB's for 3 months. They will give me 50 GB and 1Mbps speed. Why i give more paisa for this. This is problem of your Sales man who give me wrong information about the connection. I told to #Dennetwork person to don't pay me anything. Don't give me money. Just disconnect my connection . This the not the way.
I am not happy with this answer from #denboomband person that i have to pay more 500+ Rupees to for extra GB's for 3 months. They will give me 50 GB and 1Mbps speed. Why i give more paisa for this. This is problem of your Sales man who give me wrong information about the connection. I told to #Dennetwork person to don't pay me anything. Don't give me money. Just disconnect my connection . This the not the way.
Dear Vikrant
We understand your concern however our plans are fixed and we will not be able to provide the secondary speed of 1mbps until to upgrade to the next plan! Kindly pay the difference amount before 20th Jan so that we can process the plan change from back end.
Thank You,
DEN Boomband
We understand your concern however our plans are fixed and we will not be able to provide the secondary speed of 1mbps until to upgrade to the next plan! Kindly pay the difference amount before 20th Jan so that we can process the plan change from back end.
Thank You,
DEN Boomband
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236, Okhla Industrial Estate, Phase III, New Delhi, Delhi, India - 110020
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Firstly please accept our sincere apologies for the unsatisfactory experience you've had. As informed on Facebook, our Customer Care team will contact you today and assist further.
You can also mail your complaint to [protected]@denonline.in and we will be happy to help.
Thank You,
DEN Boomband