Den Networks — den tv broadcasting packs not provided on request

Address:

Bldg no.33,Flat-403,Seawoods estates(NRI Complx),Sector-54/56/58, Nerul,(Off Palm beach road,Landmark - near DPS School),, Mumbai City, Maharashtra, 400706

Since last three weeks undersigned had requested for customer requested packages and registered with den service provider vide ref. No 5187152 dtd 13/02/2018 and ref no. 5198328 dtd 18/02/2019, but without any response from den even after several followups at contact no. [protected] with mr sanjeev, mr deepak, rahul, ayush.
I have also communicated with service provider m/s den (Personnel - mr abhijit) and den local cable operator m/s ssv cable in navi mumbai, maharashtra also paid advance payment of rs 360 on 12/02/2018 along with request form with channel list as per attachment, but same were not provided till date even after endless followup with both den and its local local operator.
They don'"t have proper infrasturcture to serve the customers as per requirement.
Undersigned also opted den online facilities for channels as per package list, but undersigned is unable to get any support from den team.

Please confirm me the next course of action, since as per trai guidline the costomer has been denied the facilities as required.