Den Networks — Internet Issue

This is to update you that i have got Den connection installed at my home on 2nd Jan'2021. Before the connection was installed the sales guy (Mr K.P. Singh - (Den Sales) had confirmed that i will be getting a constant speed of 20Mbps on my connection and used call me every second day for getting the connection installed.

Post installation the issue of low signal strength started from the very next day. I called up the sales guy (K.P. Singh) and he gave me the icell number of the technical person who cofirmed that the signal strength supported by the modem installed is not going to support more than 5 mtrs which no one told me till now.

I asked for immediate disconnection and noew these guys have stopped answering my calls. I called up the customer care and the officer there told me that 500 Rs will be deducted incase i opt for disconnection and the i will have to call once again after the connection is disconnected for refund request.

I have paid a total amount of 1859/- for three months to K.P. Singh.

Request your immediate help in this matter, as these people are actually looting and fooling the customers.