Den Networks — irresponsible behavior of the local cable operator in the area

Address:

Jayanagar, Bangalore, Karnataka

It's with great regret i write this letter to whosoever concerned.
Our local cable man is highly irresponsible makes me wonder the level of hatredness towards his job. Never comes on time (Every month) to collect the rent, least bothered about the complaints received for which i am forced to ring him (Atleast 5 calls) and plead. His majesty appears as if he's doing some charity work. After all the drama the same evening or the very next morning the mighty cable would be chopped off for all possible reasons and the never ending calls, pleads, frustration begins all over again. This never ending saga is going on for the last 3 years and i am considering for any alternative that does not require this man's intervention in any way.
Does den network never care about their helpless customers? Is there someone to whom this may be escalated to?