Den Networks — loc is not activating channels

Address:

80, Van vihar, mehuwala, Dehradun, Dehradun, Uttarakhand, 248171

Hi my vc number is[protected], i have selected 99 channel of ₹300 (Including 18% gst) of my choice and has forwarded the same to my local cable operator. But my lco is simply denying that he won't activate channels selected by me instead of he's offering me to select a pre selected channel pack. I have tried calling den customer care they have provided me with this complain number 5742103 but even they seemed helpless in this issue. Please help me with this issue.