Den Networks — not following trai regulations and looting customers

Address:

Thane, Maharashtra, 421201

DEN Cable operator(Sunil Cable Vision) have created their own package and saying that you have to watch 100 FTA channel no matter what. They are not giving us the option to deselect the FTA channels and use combination of PAID and FTA channels. And we have to pay 20Rs extra for every 25 channels.
I have selected 64 channels from the bouquets offered and selected 10 FTA from the list and 26 DD compulsory channels. So 64+10+26=100 Channels (within 130Rs channel capacity).
But they are saying I have to pay 60Rs extra( buy 75 Channels extra capacity) for 64 channels.
So in this way, its 60Rs+GST additional amount is being looted by the DEN cable operator for every customer.

Nobody from customer care is responding. Following are the numbers,
[protected] (Asked to contact DEN DSN customer care on [protected])
[protected] (Only IVR telling executives are busy and asking to message on [protected])
[protected] (Never got reply)