Den Networks — not following trai rules for channel selection

Address:

400701

I have Den Cable for TV inGHANSOLI - 400701. As per the new rule of TRAI, consumer have right to select which channel we can view.
But Cable operator is forcing us to select at least one of the pack which contains 100 free channels by default. They are not allowing us to select individual free to air channels, which leads to increase in total cost.

I have selected channels Free/Paid on DEN site it is showing total cost 240 Rs, But at my cable operator office they are asking around 450 Rs for the same channel list as they have added default DSN BST PACK (153 Rs + 50 Service Charge) forcefully.

Also trying to contact DEN support but Calls getting disconnected & Website is crashing while submitting the complaint.

Need Help. We are ready to pay for channels which we select but not for the one forced by cable operators to us.