[Resolved]  Den Networks — Payment Made, Account Deactivated

Address:	New Delhi, Delhi, 122001
Website:	www.denboomband.com

I was interested in getting DEN boomband connection and was contacted by one of their executives, Abhay Kumar Malik. Since I could not meet him at the time, he provided me his bank account details, his photo ID proof, and asked me to transfer the activation and plan amount of 2300 to his personal account. This was on Feb 12, 2017. The personnel from DEN came within the next few days setup my connection (210 GB, 2 month validity, 20 MBPS plan) and everything was fine until February 27th.

Account Number: DEN-CA0098156
Service Instance Number: DEN-SI0095419
DEN Service Ticket 1: CAS[protected]Q7Z1
DEN Service Ticket 2: CAS[protected]X4F2

On February 27th, 2017 I return to find my internet not working. Couple of hours later I call DEN to be told that on Feb 17th the cheque I gave for payment had bounced and that's why my account is terminated. Apparently, this Abhay used his own cheque to make the payment from the account I sent him money, but his cheque had bounced with the reason of 'insufficient funds in account'. On Feb 28th, I speak to Abhay and he says that matter will be resolved by evening 5 PM. It wasn't. I call him again, he says it will happen by March 1st, by noon. I call DEN again and they raise a ticket claiming it will be resolved in 24 hrs. Nothing happens. I call Abhay at noon and he says 5 PM again. Nothing happens. I called Abhay at 5 PM and he says on March 2nd by 12 00 it will be done. Nothing happens. Evening I call him he claims 'ladka gaya Delhi payment karne ke liye'. Today, March 3rd, he says 'ladka wasn't able to meet the person' and he will go again today. I am still waiting. I have sent emails to the nodal officer, raised yet another ticket with DEN customer care and have tried other methods.

Utterly disgusted by this man's behaviour and daily lies as well as DEN's inability to inform me about the failure of payment when it actually occurred. It is rather pathetic that they arbitrarily wait for half a month and deactivate the customer's account without even the slightest bit of information. The customer care is very prompt in calling you to ask for feedback but zilch in getting issue resolved. The only thing I can do now, is to go on all public forums until someone from DEN takes cognizance of the issue and gets it resolved. If it still doesn't get resolved then I will have to approach the police to lodge an official complaint against DEN.