[Resolved] Den Networks — Refund my money

 
8 Reviews
Delhi, Delhi, India
 Sanchit398
Your salesman took Rs2061 for 20mbps 50gb plan and next day your technician came in and said that wifi line is not available in my location. I raised the request for refund through your den customer executive on 8th dec and he told me that by 23rd dec your money will be refunded . I called them on 24th that i didnt get the refund your executive told me that he is raising the request and den team will contact me with in 24 hours . I waited till 26th, and then i called again and your supervisor (Ankush) assured me that he is also raising the request and within 24 hours someone will call me from Den team . And now its 28th and i am so much fed up that now only way i can see to get my money back is By filing a case in consumer forum and i will not go with den neither i will suggest someone . Either Refund my money back or get ready for the legal action that i am planning to take against you people.(Sanchit) [protected].
Complaint marked as Resolved Jan 13, 2016
After complaining about DEN here, i also emailed them at [email protected] regarding the same concern on 28th dec and on 13th january, person from DEN came with the cheque of same amount which i paid to their sales executive for the connection .
Complaint comments  7 Comments     Updated: Share0Tweet0

Comments

Dear Sanchit,

Firstly please accept our sincere apologies for the unsatisfactory experience you've had. However, we request you to share your complete name and address along with landmark so that we can dispatch the refund cheque to you at the earliest.


Thank You,
DEN Boomband
Name - Sanchit Jain Contact Number-[protected]. Address-A-3 2nd floor Shastri Nagar (New Delhi - 110052)
I received an email from your side on saturday 2nd january saying that my cheque has been dispatched and i will receive it soon but 7 days have passed and i am still waiting for my money . I am so much fed up now . You people treat your customers like dog but m not going to take it anymore, Tell me what is the status of my dispatched cheque ?
Called your customer care number to follow up that what is the status of my dispatched cheque and first of all your customer executive told me that my account has expired and when i told him about my situation, that guy told me to wait for 45 days as the cheque you were supposed to send me has bounced and this process will take some time . THIS IS HIGHLY SHAMEFUL DEN, YOUR CUSTOMER SUPPORT DONT EVEN KNOW WHAT THEY ARE TALKING !!! I HAVE HAD ENOUGH, NOW I AM GIVING YOU 7 FINAL DAYS TO REFUND MY MONEY BACK OR ELSE NO MATTER HOW MANY PROBLEMS I HAVE TO FACE BUT I WILL DEFINITELY FILE A CASE AGAINST YOU PEOPLE IN A CONSUMER COURT FOR CHEATING ME, MAKING FALSE PROMISES, AND CUSTOMER EXPLOITATION AND I HAVE ENOUGH EVIDENCE TO MAKE U PEOPLE PAY FOR WHAT U DESERVE ****
Dear Sanchit,

Apologies for the delay from our end ! Please be rest assured that your refund cheque is ready and will be delivered to you in the next 24 hours positively.


Thank You,
DEN Boomband
very poor services of den networks. I subscribed for three months plan with the promise of 20mbps speed but you fellows are cheating the subscribers. network is not working and wi fi modem has no range. Refund my money which I have deposited for three months . One of the worst networks ...you are the cheaters...I would like to inform all people that den network is the cheatewr network.


nancy
Dear Nancy,

Firstly please accept our sincere apologies for the unsatisfactory experience you've had. However, we request you to inbox us your account number (user id) along with registered contact details so that we can get in touch and resolve all your pending concerns!

You can also mail your complaint to [protected]@denonline.in and we will be happy to help.

Thank You,
DEN Boomband

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    Den Networks - Refund my money