Den Networks — refund of pro rata charges

Address:

WZ-186/C GALI NO 1, SADH NAGAR, PALAM COLONY, 110045

Hi sir, i made payment of rs 1770 on 18 oct to den broadband for quarterly plan till 23 jan 2020, but i have to surrender the connection on 21 nov 2019 due to movement from the place and company executive told me that i will get pro rata refund for the days not availing services within 21 days after service termination
But inspite of repetitive follow up they are not refunding the amount and not responding properly. My registered mobile number is [protected] and name for which connection was prasang awasthi. I have call regarding also in which their executive mentioned i will get refund within 21 days. Request you to look into this matter and help me to get the refund amount. Thank you.
Prasang awasthi
[protected]