Den Networks — unable to provide channels even after advance payment

pradip baidya

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400706

Old TV channels were disrupted since 10/02/2019 without any notice.Even after requested advance payment of Rs 360 by cable operator M/s SSV cable on 14/02/2019, they are unable to load the requested channels till date.Some channels they uploaded were not as per request hence distributor M/s DEN and cable opeartor M/s SSV cable were contacted several times, but inspite of registration of complains with M/s DEN (Ref 5187125 dtd 12/02/2019 and Ref 5198328 dtd 17/02/2019) they have failed to upload the requested channels.

Since the channels are removed how they can charge full payment for Feb'2019 of Rs 360 without providing the services.
Kindly review the matter and take suitable action.

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DEN Networks customer support has been notified about the posted complaint.

Feb 19, 2019

Updated by pradip baidya Adress 33/403 NRI Complex, Sec 54/56, Nerul, Navi Mumbai 400706.
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Feb 19, 2019

Updated by pradip baidya They were providing all channels earlier along with 50 HD channels with monthly charge of Rs 360, but they withdraw all paid channels and unable to revive since lat 10 days though they took advance money of Rs 360. for February, 2019.If they don't provide channels, they should refund money back. also as per TRAI they should revive all old channels till customer don't select proper package bu 31march'2019.