Den Networks — very bad service

Address:New Delhi, Delhi, 110045

This is to inform you that the den cable tv service was interrupted since 15.7.18 at our home. There was a continuous message on tv screen which reads – system update please wait! We didn't call the service provider for 2-3 days assuming that the same would be rectified automatically as it was a system update process.

Finally, we registered a complaint on 18.7.18 telephonically. A technician came on 19.7.18 and informed that our set-top box is out of order and can be repaired at a cost of rs. 300/-. For us it was surprising as this system update issue was with our neighbours too which we shared with him, however, he was adamant for repair on cost. Then, we advised him to re-activate our another set top box (We took 2 boxes simultaneously for another room). As per him it had to take 3-4 days, we said “ok”. Till a week further, nothing happened. As per them, the request was still under process and would inform as and when active.

Observing no progress against the complaint, we enquired about returning the boxes and refundable amount. They straight away rejected the request saying there is no such condition. Again a surprise as while issuing these set top boxes, it was informed each user in the area that the cost of the set top box i. E. Approx. Rs. 1200/- was refundable. We were not in a situation to fight for this as there was nothing in writing... And also were under loss of approx. Rs. 2400/- + rs. 125/- of advance monthly payment for rest 15 days of the month due to “no cable service”. We all know, a local cable agency works only on verbal communications.

After a month of this problem, the agency sends their person to collect the payment... What rubbish!! A complaint, against which the issue was discussed 10 times in a week wasn't updated in the office. Even after explaining the things, another person comes after 3 days asking for payment with an update to us that there was no such complaint in the office yet and harassing the parents at home.

The concerned agency details are as below;

I. E. Rana cable, mahavir enclave, n. Delhi (Ph no. [protected], [protected]).

Note – these are the only contact nos, they don't even provide the details about owner of the agency.

Losing a single customer may not be a concern for den but den management must know about the service, being provided to the customer by the agencies down the line at den.

Any action expected?? My contact number [protected].
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