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Hi,
Today I visited at Pizza Hut which is nearby my house (G-27, 28 29, Piyush Mahendra Metropolitan opp Dussehra) around 16:25 pm. The name of that girl was Ruksar who took my order.when I was placing the order, first I saw black Lizard at the counter. I told her to remove it from the counter and clean the place first. I placed an order for Meal that was Chx Supreme, Cheese Supreme Garlic bread and soft drinks. I waited my order almost 40 minutes which is too long in service industry as per my experience in hospitality industry because I have been working in hospitality industry from last 14 years. I had my Pizza there and told her to pack my supreme cheese garlic bread afterthat I came back to my home which is 10 minutes far from your outlet.When I opened my food, Bread was so hard to eat and there was only cheese on it. I called up Manager and disscused the matter over phone (his name is Abhishek Sharma) and Send the pictures on his whatsapp number. He apologized and told me that You will get your Garlic bread with in 1 hour. I called him twice after one hour. He didn't pick my call. It was very bad experience for me. I haven't expected this with Pizza Hut. Always Give value to your Customers otherwise they will not come again.
Thanks and Regards
Vishal Sharma
[protected]
Today I visited at Pizza Hut which is nearby my house (G-27, 28 29, Piyush Mahendra Metropolitan opp Dussehra) around 16:25 pm. The name of that girl was Ruksar who took my order.when I was placing the order, first I saw black Lizard at the counter. I told her to remove it from the counter and clean the place first. I placed an order for Meal that was Chx Supreme, Cheese Supreme Garlic bread and soft drinks. I waited my order almost 40 minutes which is too long in service industry as per my experience in hospitality industry because I have been working in hospitality industry from last 14 years. I had my Pizza there and told her to pack my supreme cheese garlic bread afterthat I came back to my home which is 10 minutes far from your outlet.When I opened my food, Bread was so hard to eat and there was only cheese on it. I called up Manager and disscused the matter over phone (his name is Abhishek Sharma) and Send the pictures on his whatsapp number. He apologized and told me that You will get your Garlic bread with in 1 hour. I called him twice after one hour. He didn't pick my call. It was very bad experience for me. I haven't expected this with Pizza Hut. Always Give value to your Customers otherwise they will not come again.
Thanks and Regards
Vishal Sharma
[protected]
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