Devyani International — Bad experience at pizza hut

Address:Indore, Madhya Pradesh, 452001

Dear Madam/Sir
Pizza Hut known for the brand that it is, for the fabulous taste that makes it stand out from its competitors, disappointed us (me and my wife) hugely when we stepped in one of your outlet situated at Sapna Sangeeta road, Indore (M.P) at around 10:30 pm. We ordered a Cheese Garlic Bread thinking it to be the same (if not more) than we always have at any of your branch even the same one we stepped into. The taste of bread was so bad and the bread so hard that after the first bite we went to the staff who took our order and complained about the taste, who was so occupied with other customer that he could'nt hear our plea, nothing we complained about. When our turn came we said about the taste and he was like "We serve the same taste always". Still he took that away saying "I'll serve you with another one". The next he served was not the same but worse than the first one only more cheesier. We again stood up to complain to which that man replied "this time I've made it myself", to which we again said this is not the taste Pizza Hut is known for as its not our first time here. We also tried to convince him by saying that before you used to serve it in round shape (shape does'nt matter taste does) and this time its a toast shape, as we though perhaps he has served us something else but no it was the same and atlast we could'nt convince him and went away leaving the 4 pieces of bread with just a bite from one, and paying for the whole (not that money of such amount matters but the following order would have). The experience left us cheated and disgusted and had us drawn to the Dominoz outlet just in front of your outlet. I am sending you an attachment of the bill with the mail in hope for the betterment and the same garlic bread taste which left us craving for more.

Inv/Order No: 20Q[protected]
POS No: T20Q04

One of your loyal customer.
Regards
Abbas
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Sorry for the inconvenience faced by you. We have briefed the team accordingly. Please give us a chance to make your experience memorable. Meanwhile, request you to share your details here: http://bit.ly/PHFeedback
Hi,

Today I visited at Pizza Hut which is nearby my house (G-27, 28 29, Piyush Mahendra Metropolitan opp Dussehra) around 16:25 pm. The name of that girl was Ruksar who took my order.when I was placing the order, first I saw black Lizard at the counter. I told her to remove it from the counter and clean the place first. I placed an order for Meal that was Chx Supreme, Cheese Supreme Garlic bread and soft drinks. I waited my order almost 40 minutes which is too long in service industry as per my experience in hospitality industry because I have been working in hospitality industry from last 14 years. I had my Pizza there and told her to pack my supreme cheese garlic bread afterthat I came back to my home which is 10 minutes far from your outlet.When I opened my food, Bread was so hard to eat and there was only cheese on it. I called up Manager and disscused the matter over phone (his name is Abhishek Sharma) and Send the pictures on his whatsapp number. He apologized and told me that You will get your Garlic bread with in 1 hour. I called him twice after one hour. He didn't pick my call. It was very bad experience for me. I haven't expected this with Pizza Hut. Always Give value to your Customers otherwise they will not come again.

Thanks and Regards

Vishal Sharma
[protected]

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