[Resolved]  Dewan Housing Finance Corporation [DHFL] — dhfl not reducing rate of interest despite lowering by govt.

Address:115, First Floor, Ansal Bhawan, 16 Kasturba Gandhi Marg, 110001

With reference to my application no.[protected]Rohini Branch) with DHFL

Home loan Code: 00000389 &
Customer Code: 00793105

I have come to know that DHFL is offering Home Loan @ 8.7 %, whereas I am paying interest @ 10.22 %. DHFL has arbitrarily increased the ROI several times in last 15 months, however not reducing when government has reduced the prime lending rate.

I requested DHFL several times to kindly reschedule my home loan at the current rate offered by DHFL i.e. @ 8.7% . It is very unfair trade practice on their part that they increase ROI by their own convenience as per market but not bother to reduce it without taking conversion fee from customer as the housing loan is floating one. Variation/ enhancement in ROI at regular interval seems very arbitrarily in comparison to other banks/ financial institutions and against the banking norm.
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Jul 28, 2019
Complaint marked as Resolved 
Dewan Housing Finance Corporation [DHFL] customer support has been notified about the posted complaint.
Verified Support
Jun 25, 2019
Dewan Housing Finance Corporation [DHFL] Customer Care's response
Dear ‎Customer,

We have forwarded your query to the concerned team. However, request you to share your email ID & mobile number to help us trace your issue and resolve it at the earliest.

Alternatively, you may call us on[protected] or email us at [protected]@dhfl.com.

Regards,
Team DHFL
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    +91 22 6106 6800
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    201, 2nd Floor, Vipul Agora, M G Road, Gurgaon, Haryana, India - 12200
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