Dewan Housing Finance Corporation [DHFL] — DHFL refusing to reduce EMI

Address:

Mumbai City, Maharashtra

DHFL is making my life very very difficult. If I write to [protected]@dhfl.com the guys who read it do not seem to understand what I am asking. They give answers to questions I do not ask. When I call the call centre, they refuse to give any EMI calculation. Their standard response is "Go to the branch". If I go to the branch, you see hundreds of customers waiting for long hours, at the end of which a frustrated and tire DHFL executive tells you to submit your complaint in writing. There is simply no effort to help customers.

I have a LAP loan from DHFL. My loan no is MUM37287. On July 1 2016, I had my EMI reduced on the basis of a part pre-payment I made. This was not the first time I had the EMI reduced. So far so good. Then on July 18 2016, I made another part pre-payment of Rs. 5 lacs. While making the payment, I requested the teller at the Borivali branch to reduce the EMI again and gave a request in writing. I was assured that the written request will be handed over to the manager. That is how my earlier EMIs were requested. To be sure that they took my request I emailed them at [protected]@DHFL.com with the same request. After a few days I got an email from [protected]@dhfl.com saying that the EMI can be reduced only every 6 months. Firstly, this was not told to me ever before (I am sure it must be in some fine print), not even while I was making the part payment on July 18 and I had a human talk with the teller.

For the past 1 week, I have been trying DHFL over phone and email to ask them to reduce my EMI. But they are making me go round and round in circles. They say that after my last prepayment on July 18, the reduced my tenure. So if I have to reduce my EMI now, I may have to pay more. So, I ask, why cant you increase my tenure to what it was before July 1? So they say, "Go to the branch". The branch is not some life changing event as the way they make it sound...in fact it is a scary visit as I will me made to wait for hours and hours and asked to submit my request in writing.

The ONLY reason I made a prepayment on July 18, so soon after July 1, is BECAUSE I wanted my EMI to be reduced further. There was no other reason. If I had known that I could have the EMI reduced only after 6 months, I would have kept the sum in a FD or invested it somewhere for 6 months. When I say these things over the phone to their call centre agents it is like talking to a dead wall.

I do not wish to make another payment now to reduce my EMI. I want DHFL to reduce my EMI considering my July 18 prepayment and to take the tenure back to the pre-July 18 days. Why is this so difficult to understand and address? Why is there simply no effort to understand your customer's pain points and requests? Please reduce my EMI and dont ask for extra funds to do it.