Dewan Housing Finance Corporation [DHFL] — forced moratorium | |
Name - sumeet maru Loan code - 7471 Details - I have an ongoing loan with dhfl since april 2016. I applied to change the bank account from where the ecs is processed in february 2020. I also enquired at the branch about when will the ecs be activated, they said it will be activated by next month, if not then the month after that for sure. I asked how will i know if the ecs has been activated, i was told there is no such declaration, the emi will simply be deducted if the ecs is active and not if it isn't activated. I contacted the support center in march as my emi wasn't deducted automatically on the regular date (10th of every month) and the used one of my cheques to clear the payment.in the last week of march, lockdown was announced and i had hoped that my ecs must have been activated by now. I was told by their support that if you have an ecs active, you won't have to do anything to opt out of the moratorium, your emi will be paid as usual as i did not want to opt-in to the moratorium. So i assumed i won't have to do anything, as apart from assuming, i did not have any choice because their support wasn't working either due to the lockdown. I tried emailing them that i want to pay, i do not want the moratorium, but their support kept me moving in circles as they responded after 4-5 days and the answers were always generic. Finally i got a hold on someone over the phone and they sent a paynimo link to pay the emi, it was already the first week of may till then. I paid the emi for april and may then. Similarly, for june, i have been trying their support 2-3 times daily, it only completed their default corona message and hangs up. Today i finally got a hold of someone over the phone and i was told they received the emi for april and may, but i was in the moratorium so i will also be charged interest for april and may. Why are you people forcing the moratorium to take out extra interest from people. I knew the extra interest would be too much and that's the same reason i did not want the moratorium, but you forced it on me. Desired resolution - I request you to see to it that i am not charged the interest for the moratorium period as the issue was caused because there was a lack of communication from your end without which, the issue would have been resolved then and there. Please continue the emi as usual, do not charge interest for the forced moratorium. Was this information helpful? | |
Dewan Housing Finance Corporation [DHFL] customer support has been notified about the posted complaint. | |
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201, 2nd Floor, Vipul Agora, M G Road, Gurgaon, Haryana, India - 12200
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