Dewan Housing Finance Corporation [DHFL] — home loan procedures fraudulent - not resolved yet

Address:

Lucknow, Uttar Pradesh, 226001

I alongwith my elder brother applied for home loan in september-2018 which was approved on 29 sept and 08 oct, 2018, respectively, for which we have paid rs. 2950/- each as processing charges. After which we also gave an amount of rs. 50, 000/- sepately, to the land owner as hansel/advance after having words with dhfl sales executive for early disbursal as we have 45 days to pay the rest of the amount, to which the sales executive agreed. However, till today (10/01/2019) after 60/70 days, the processing of the application is still pending, no disburment have been made to any o[censored]s. Thus, i want to register my complaint against the same fraudulent in which they were charging processing fee by doing nothing. The processing fee was paid for the process not for its seizure.
Hence, i want dhfl to return the processing fee alongwith the amount paid as hansel/advance which was got seized because of their slothyness.
The same was also highlighted to the DHFL customer service and subsequently, escalated to the Nodal Officer and also to the CEO DHFL. But the status of the applications remains same "Not Processed". My Loan Application No is 01941433 and my brothers' Application No is 01931747. My contact details are as follows:
SHWETANG SINGH, Mobile No. [protected] and email Id - [protected]@gmail.com.