[Resolved]  Dewan Housing Finance Corporation [DHFL] — Land loan with forced insurance - fooling customers

Address:Chennai, Tamil Nadu
Website:www.dhfl.com

I took dhfl home loan for purchasing dtcp approved vacant land (Plot). While applying for this loan, they assured 9 lakhs loan for the purchase value of 12 lakhs.

For about a month, they did not processed my application. On moth end, they processed rapidly in order to achieve their monthly target and approved the loan. They informed me and subsequently i initiated the registration process. Day before registration, the bank officials called me over phone and told cheque for the value of rs. 6.7 lakh is ready and it is 15 years tenure with forced insurance for the premium of 30, 000 (All data filled by themselves were found to be wrong such as my height, weight,...).

I was shocked and while calling them, they are saying: if you want more loan from us, reapply (With another application charges of about 7000) and it will take another month,

Regarding tenure, i have asked why you have not asked me about tenure, they told, u can change the tenure by paying some lumpsum amount

Regarding wrong data on insurance policy, they told u can change all the details within 15 days of receipt of policy.

As all said, they increased the interest from 8.9% to 13.75% with in 3 years.
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May 27, 2017
Complaint marked as Resolved 
Dewan Housing Finance Corporation [DHFL] customer support has been notified about the posted complaint.
Verified Support
Apr 21, 2017
Dewan Housing Finance Corporation [DHFL] Customer Care's response
Dear Mr. Senthil Nachiappan,

We are keen to assist you with your concern. Kindly share your email ID, mobile & loan a/c no. so that we can contact you.

Alternatively, you can call us on[protected] or email us at [protected]@dhfl.com.

Regards,
DHFL Team
Verified Support
Apr 25, 2017
Dewan Housing Finance Corporation [DHFL] Customer Care's response
Dear Mr. Senthil Nachiappan,

We would like to inform you that we are yet to receive your contact details. We request you to share the details with us as this will help us to get in touch with you at the earliest to resolve the issue faced by you.

Alternatively, you may call us on[protected] or email us at [protected]@dhfl.com.

Regards,
DHFL Team
Verified Support
Apr 26, 2017
Dewan Housing Finance Corporation [DHFL] Customer Care's response
Dear Mr. Senthil Nachiappan,

Your complaint is o[censored]tmost importance to us. However as we have not received your contact details your complaint has been closed from our end.

Kindly get in touch with our customer care team on [protected]@dhfl.com or via phone[protected] for further assistance.

Regards
DHFL Team
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    Dewan Housing Finance Corporation [DHFL] Phone
    +91 22 6600 6999
    +91 22 6106 6800
    Dewan Housing Finance Corporation [DHFL] Address
    201, 2nd Floor, Vipul Agora, M G Road, Gurgaon, Haryana, India - 12200
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