[Resolved]  Dewan Housing Finance Corporation [DHFL] — Linked two separate loans together in foreclosure letter

Address:Thane, Maharashtra, 410615
Website:Issue in Loan transfer

I had taken two loans from dhfl which are on two different properties taken at different point of time having no connection to each other. Now when i went to do balance transfer of one loan, in the fore closure letter both the loans were linked up.

However both loans were taken at different point of time and on different property and should not have been linked.

The other bank (To which i am doing the balance transfer) requested me to get it clarified from dhfl that both loan accounts are not linked and one loan account individually can be closed. Unless they get this confirmation they will not do the balance transfer.

I followed up hard with dhfl citing urgency of the clarification, but got no response from them.

I have already spent considerable money and time on the balance transfer process and it is time sensitive. Delay / rejection in balance transfer due to mistake at dhfl's end will have a monetary impact at my end.

Requesting dhfl to look into my query on urgent basis and provide me written confirmation on loan status so that i can proceed with balance transfer process.
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Jul 24, 2017
Complaint marked as Resolved 
Dewan Housing Finance Corporation [DHFL] customer support has been notified about the posted complaint.
Verified Support
Jun 16, 2017
Dewan Housing Finance Corporation [DHFL] Customer Care's response
Dear Customer,

We are keen to assist you with your concern. Kindly message us your email ID, mobile & loan a/c no. so that we can contact you.

Alternatively, you can call us on[protected] or email us at [protected]@dhfl.com.

Regards,
DHFL Team
Verified Support
Jun 20, 2017
Dewan Housing Finance Corporation [DHFL] Customer Care's response
Dear Customer,

We would like to inform you that we are yet to receive your contact details. We request you to share the details with us as this will help us to get in touch with you at the earliest to resolve the issue faced by you.

Alternatively, you may call us on[protected] or email us at [protected]@dhfl.com.

Regards,
DHFL Team
Verified Support
Jun 22, 2017
Dewan Housing Finance Corporation [DHFL] Customer Care's response
Dear Customer,

Your complaint is o[censored]tmost importance to us. However as we have not received your contact details. Your complaint has been closed from our end.

Alternatively, you may call us on[protected] or email us at [protected]@dhfl.com.

Regards,
Team DHFL
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    Dewan Housing Finance Corporation [DHFL] Phone
    +91 22 6600 6999
    +91 22 6106 6800
    Dewan Housing Finance Corporation [DHFL] Address
    201, 2nd Floor, Vipul Agora, M G Road, Gurgaon, Haryana, India - 12200
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