[Resolved]  Dewan Housing Finance Corporation [DHFL] — move into your dream home and lose your dreams

Address:Chennai, Tamil Nadu
Website:www.dhfl.com

Got a loan in may, 2009 for 30 lakhs and paid over 42 lakhs up to this date. Our outstanding principal on the loan is 25, 543, 71. We have paid less than 5 lakhs in principal. Wow right!!

Their customer service and managers are a joke and they repeat the same story again and again. And as others have mentioned on this company they increase interest rate or duration of the loan without notice or applicants approval. With so many complaints in this forum, this company is a perfect example how poor indian legistation works or rbi rules ignored and no consumer protection from these looters. Their emi and interest rate calculation are for their own convenience and if you think you know more about how mortgage calculation works then this company are perfect example how to cheat. I am so surprised how dhfl employees who are insiders not question such behaviors. Please you are not paid to keep your mouth shut, believe it or not you are servicing a community and it shapes its future. A simple repercussion of these experiences will result in people losing trust in startups even though the intentions are good.

As shah rukh khan says "move into your dream home" and get your dreams shattered. I now hate shah rukh too.

The last thing i would expect as a response to this post would be a feedback from the contact center asking me to either email [protected]@dhfl.com or call[protected]. Sorry to say this, you are not allowed to help people by your leads or managers
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Feb 21, 2019
Complaint marked as Resolved 
Dewan Housing Finance Corporation [DHFL] customer support has been notified about the posted complaint.
Verified Support
Jan 08, 2019
Dewan Housing Finance Corporation [DHFL] Customer Care's response
Dear Customer,

We are keen to assist you with your concern. Kindly share with us your email ID, mobile & loan account number so that we can contact you.

Alternatively, you can call us on[protected] or email us at [protected]@dhfl.com.

Regards,
DHFL Team
Verified Support
Jan 11, 2019
Dewan Housing Finance Corporation [DHFL] Customer Care's response
Dear Customer,

We would like to inform you that we are yet to receive your contact details. Please share the same as it will help us get in touch with you at the earliest.

Regards,
DHFL Team
Verified Support
Jan 15, 2019
Dewan Housing Finance Corporation [DHFL] Customer Care's response
Dear Customer,

Your query is o[censored]tmost importance to us. However as we have not received your contact details. Your concern has been closed from our end.

Alternatively, you may call us on[protected] or email us at [protected]@dhfl.com.

Regards,
DHFL Team
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    Dewan Housing Finance Corporation [DHFL] Phone
    +91 22 6600 6999
    +91 22 6106 6800
    Dewan Housing Finance Corporation [DHFL] Address
    201, 2nd Floor, Vipul Agora, M G Road, Gurgaon, Haryana, India - 12200
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