[Resolved]  Dewan Housing Finance Corporation [DHFL] — Poor after sales services

Address:Mumbai City, Maharashtra, 411016
Website:Dhfl

Very poor services privided by DHFL head branch Pune and customer care too. I am having home loan with the company and as RBI has decreased the ROI but dhfl did not intimate for the same. Earlier, before loan approval they use to send mail regularly but after loan started they stopped communicating. Even if I send any mail to "[protected]@dhfl.com" they are also not replying and their knowledge is also very poor. Head branch they have only one contact no and most of the time it remains out of order. I[censored] visit the branch they says u must call to us to confirm for your request status. How a person can call without any contact no or if it is out of order. Very very poor service, I m planning to switch over to others bank.
Was this information helpful?
No (0)
Yes (0)
Jun 27, 2017
Complaint marked as Resolved 
Dewan Housing Finance Corporation [DHFL] customer support has been notified about the posted complaint.
Verified Support
May 25, 2017
Dewan Housing Finance Corporation [DHFL] Customer Care's response
Dear Mr. Vijender Tanwar,

We are keen to assist you with your concern. Kindly share your email ID, mobile & loan a/c no. so that we can contact you.

Alternatively, you can call us on[protected] or email us at [protected]@dhfl.com.

Regards,
DHFL Team
Verified Support
May 26, 2017
Dewan Housing Finance Corporation [DHFL] Customer Care's response
Dear Mr. Vijender Tanwar,

We understand that our customer care team has looked into your query and provided the best possible resolution via email. We hope we have been able to clarify the concern raised by you.

For any other account related query you may contact our customer care team directly by sending a mail to [protected]@dhfl.com or by phone on[protected].

Regards,
DHFL Team
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Dewan Housing Finance Corporation [DHFL]
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    73%
    Complaints
    1046
    Pending
    0
    Resolved
    738
    Dewan Housing Finance Corporation [DHFL] Phone
    +91 22 6600 6999
    +91 22 6106 6800
    Dewan Housing Finance Corporation [DHFL] Address
    201, 2nd Floor, Vipul Agora, M G Road, Gurgaon, Haryana, India - 12200
    View all Dewan Housing Finance Corporation [DHFL] contact information