Dg Shipping — cdc status showing under process,

This is noushad and my cdc application no. Is smo (M)/2018/73686 applied on 24 nov 2018 and still the status is showing under process. Whenever i call its very hard to talk to them as the phone is always busy and for cdc, their is special timing of[protected] if its pending then please do it or reject it by giving proper reason so that i can reapply for it. Its almost 2 months. Please do it as soon as possible because you can take as long as you require but i cant do my job without cdc now.
Please help