[Resolved]  Dhamaalshop.com — Sony power [protected]@219 Only

Address:Pune, Maharashtra, 411014
Website:www.dhamaalshop.com

I have ordered two power bank from dhamaalshop.com on july-12-2016 and july-19-2016 respectively.
I can not find my order id for july-12 order but for july-19 order id is :ds20482.
Since i have ordered my product it is showing status as pending. For july-12 order initially it started as processing and even generated blue dart tracking id but however with no reason i found that the product has been returned back to seller and order id for that has been removed from my account on dhamaal shop.
I also tried to reach out to them numerous number of times but as soon as you listen that "we are connecting to operator" it gets auto-disconnect. What a pathetic service they give is unbelievable!! How do they even exist i am amazed by that.
I have attached whatever proof i have. I am not attaching or providing any details of payment done due to security issue.
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Nov 4, 2016
Complaint marked as Resolved 
DhamaalShop.com customer support has been notified about the posted complaint.
Verified Support
Oct 04, 2016
DhamaalShop.com Customer Care's response
Dear Customer,

This is in regard to your order which you placed with our company Dhamaalshop.com.

We sincerely apologize to you for the delay in delivery of the products. Due to irregularities in the manufacturing department this inconvenience has been caused to you. Your’s order is Cancelled and yours amount get refunded through a bank. We are also flooded with a large number o[censored]nexpected orders this that month and all this has led to this delay. If you have still not received amount we request you to please visit your nearest branch along with the details which you have received while placing the order and request you to raised the charge back sheet the bank will refund your amount with in a TAT.

We are trying our best to minimize the delay as much as possible to reduce your trouble. We have equipped our departments with more number of staffs to make much better business for ours valuable customers.

Thanks & Regards,
Govinda B B K
Dhamaalshop.com
Customer Care Team
+91 [protected]
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