Dhanunjaya Travels — bus break down

Tkt abrs6160445, i have booked a ticket for my mother from hyd to vizag and the bus broke down near to thuni it seems and there is no responsibility or alternative way taken even by the dhaunjaya admin, bus driver or conductor. They have kept their phones switched off. It really so sick of service they are providing, who is the responsibility if any thing happens in such cases.

As am writing this but i dont have any hopes how will this get addressed

Sudhakar d
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