Dhl Courier — a parcel couriered to usa showing delivery on 26th aug 2019 is not delivered yet. | |||
Parcel was booked on 21/08/2019 by an agent "Balaji International Couriers & Cargo LLP", New Delhi, charging Rs 5600, from me. It was to be delivered to an address in Arizona state to my daughter, who has recently gone there for higher studies. It contained some essential items for her, urgently required there. The items would cost her a considerable amount if bought there. By DHL courier Tracking no. [protected], I came to know the status as delivered on 26th Aug 2019; but on inquiring from daughter, I found it not delivered. Immediately I lodged a complaint at DHL website, which is not acknowledged till date. If it is not acknowledged because I have not booked directly with DHL, then it should have shown through a pop up message there, instead of keeping the customer in dark. My daughter complaint to DHL, Tucson on 27th Aug. with ticket #[protected]. I complaint to Balaji Courier & they are regularly updating me. They earlier forwarded a message from DHL that item was delivered wrongly to "823 Drachman St Drachman building University gardens" instead of " 823 University gardens Drachman Street " Tucson 85719. But today I received a forwarded message from DHL through my agent which reads "shipment was left at the front door & driver went back to verify delivery & was delivered correctly" . I am totally stunned by the completely irresponsible behaviour of DHL which accepts the delivery person's act quite justified, who just leaves the parcel at an address without bothering to call my daughter's US mobile number, given to them. Please retrieve the parcel immediately from the wrongly delivered address & give it to my daughter, as it contains her personal items & clothes etc. urgently required by her. She should be contacted over phone before the delivery man moves towards her residence, to avoid unattended front door delivery. Was this information helpful? | |||
DHL Express India customer support has been notified about the posted complaint. | |||
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