Dhl Express — bonded storage and custom fee handling charge reimbursement

Address:	Thiruvananthapuram, Kerala, 695581
Website:	www.dhlindia-kyc.com

I recently bought an item from australia. I have already paid aud 20 for shipping through dhl via the company i have bought the good from.

Now my concern is the final bill that has been asked by me to pay.

I can see total 1180 rupees extra in my bill under bonded storage and disbursement fee. Therefore my total amount is almost 105% of the good (Aud 39) that i have imported. The good is even cheaper.

These fees have to be paid if the good is kept is kept for more than 48 hours which in my case is technically not the case. It was because of dhl kyc team's incompetence that the good was stored if at all for more than 2 days and not mine therefore i refuse to pay for something which is dhl's employees mistake. I had uploaded the correct document within 2 days but they rejected it. I kept calling customer care and complained to no use. Finally i reuploaded the same for them to see again and it got accepted and cleared customs too. I am now wondering if they held the rejected the paper in the first place so that the system auto calculated the bonded storage amount of 500 into my bill.

I am being asked to pay 500 rs disbursement fee for a custom duty of almost 200 too. How is it that even total fair trade practise.

I raised the issue with claims department who just send over an email without even understanding the bonded storage issue asking me to pay up.

In total i am supposed to pay dhl rs.3337 including shipping against a product of rs.2171? I think rest are justified but definitely not bonded storage and disbursement fee.

Awb:[protected]