Dhl Express — false customs duty

Address:

DHL worldwide, Thane, Maharashtra, 400604

We had ordered one musical instrument from Sweden(269 euros plus shipping charges 57€ ) . Neither the seller or dhl informed us about the tax that might be collected at India. We got a mail from dhl saying that we have to pay 14095 towards import tax failing which will delay the shipment. We were shocked since the instrument itself costed us 21k. We rang up the dhl customer care. They said we have to pay the sum otherwise the item will be with dhl. Note the company just sends you a link with no other details. We tried to reach the seller and we understand the tax levied in India is very high and we were asked to cross verify with the customs. Now we sent a mail to dhl to send us the split up of taxes. Now a new bill of 11k+ comes with all receipts. ( customs duty + S w surcharge + disbursements fee+ igst of 18% + cgst+sgst). The concerns are how can they send a payment link with some random number to be paid. Why are they not transparent. The customs have charged us 28% igst and dhl reports saying 18% igst) I am sure in this way many would have got cheated in the name of tax. I would like to file a case for causing the mental agony. We are still following up with the customer care but the guy who answered has gone on leave and have removed the cc’ed team mail id and replied that wait until August 12th 5pm. WOW