DHL Express India — complaint regarding dhl courier boy

Dear sir
I just received dhl courier of a credit card for my husband. The process involved calling my husband and finding out otp number. One mr. Shahrukh has done delivery in lodha paradise, majiwada on 28 november, 2019. I would like to know
1. Who is responsible to call and get otp number. Mr. Shahrukh insisted that i call him
2. When forced to call, the number did not connect in one attempt and he rudely said i don't have time to call again and started to leave abruptly
3. The whole time he kept complaining. About the sbi process and how he has to make 70 delivery bin a day

Finally after pacifying him, i got my courier but it left a very bad impression of dhl. Is dhl doing some "meherbani" in giving us our. Courier.

Aparajita sinha
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