| Address: | Sonipat, Haryana, 131001 | | Website: | www.logistics.dhl/in-en/home.html |
Hello,
I had booked a consignment comprising of my old used clothes to be sent to india from melbourne australia through dhl logistics on 07.12.2017 with airway bill no. [protected]. The service type opted was express easy (Xep) ad he total weight of the consignment booked was 25 kgs with an insured amount of aud 1000. It would be pertinent to mention here that the consignment being comprising o[censored]sed old clothes was explicitly mentioned to the concerned personnel at dhl australia and the factum of transfer of my residence to india was also categorically explained and the same was assigned as the reason of me sending my old clothing back to india by availing the services of dhl being a reputed concern in the field of logistic services. The dhl australia had charged me aud 299.98 and it was assured that no extra charge would be taken and this is the final amount which has to be deposited, the same was paid by me forthwith using my debit card. To my utter shock and surprise on 15.12.2017, the dhl personnel situated at model town sonipat, haryana (India) called my brother who was the receiver of the said sent consignment and asked him for rs. 26, 114.23 (Inr) as custom duty to be paid. It was informed to the said dhl personnel located in sonipat haryana india about the consignment carrying used old clothes and the fact that already the entire amount as asked by dhl logistics australia where the consignment was booked has been paid and this is the case of transfer of residence and no duty is payable on the said products and the dhl personnel located in sonipat haryana india should talk to the concerned head office of dhl and enquire the same but the local personnel of dhl at sonipat haryana india refused to accede to any of the requests made to him and misbehaved with my brother threatening him of auctioning the consignment immediately if the money is not paid. It is apposite to mention here that no custom duty is paid on used clothes in india and the fact that the consignment was carrying used goods was specifically informed to the dhl logistics australia at the time of booking the consignment and transfer of residence was also informed. It would not be out of place to mention here that i alongwith my wife are permanently shifting back to india and the said fact is corroborated by the air tickets dated 27.12.2017 which are being appended herewith for your ready reference. I hereby bring to your kind notice that i had informed the entire factum to dhl australia and an all inclusive shipment fee was paid to them. Kindly look into the matter and help me get my consignment containing my old clothes returned to my brother who is the receiver of the said consignment. I will be coming to india by end of this week and all of my winter clothes are in that courier i request you to kindly waive off the custom duty of rs. 26, 114.23 (Inr) slammed on me for no fault of mine and by no law is applicable on me.
Encl.
Copy of return air tickets as transfer of residence
I would really appreciate if timely action is taken.
Yours truly,
Himanshu gandhi
39 whitebark
3750 wollert australia
Contact number +[protected]
Receiver
Shubham gandhi
H. No. 376 ward no. 2
Behind arya girls high school
Sonipat-131001
Haryana
India
Mobile number +91-[protected]
Invoice number del365313
Hwb no. [protected]
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