DHL Express India — Non delivery of my shipment over and above charged extra 2388 Rs

DHL Express India — Non delivery of my shipment over and above charged extra 2388 Rs

A Arpitanayyar

Hi, My friend ordered some chocolates from me which came from Dublin. They are stuck with DHL since 22nd Jan’21. 1. They did not contact me till 19th feb’21 2. I received a letter from DHL on 19th feb at my address that they are going to abandon my shipment post which I reached out to them and they informed me to submit the KYC. 3. I submitted the KYC documents on 19th feb itself. However my shipment was still not cleared. 4. On 20th when I reached out to DHL they informed me to submit form 7 which I immediately did post which also my shipment was not cleared. 5. On 22nd I again reached out to Dhl for the status of my shipment and then they asked me to pay Rs.2388 which included custom duty and warehouse charges. Paying custom duty is acceptable but 280Rs of warehouse charges which was charged to me was a complete fraud but since I had no option, I had to pay the same. 6. Even after paying the money my shipment is still not cleared and I have received no confirmation from the dhl team for the delivery of my parcel. 7. Ideally Dhl team should compensate me with my parcel worth Rs 2500+2388Rs which they charged me for fraud purposes. I request you to kindly support me as it is already a month since my parcel is stuck with them and there customer care keeps fooling me by providing a fraud reassurance that my shipment will be cleared and someone from their team will call me. Neither my shipment is cleared nor I have received any calls. 8 I am hardworking professional and cannot spare much time on following up with dhl team daily. I request the consumer court to extend support. +2 photos Was this information helpful? No (0) Yes (1)
DHL Express India customer support has been notified about the posted complaint. Feb 23, 2021 Updated by Arpitanayyar Also, Adding some additional information. As per the law of government. Custom duty is exempted for gift items worth Rs 5000. My parcel was sent as gift by my friend and the amount was of 28Euros= 2500INR. However, DHL did another fraud by charging me Rs.2388. I request you DHL team to refund my amount and deliver my parcel to me on priority. The Government has exempted gifts items received from foreign country to persons residing in India from the whole of custom duty under Foreign Trade Act. In the present scenario, import of goods up to the value of Rs. 5, 000/- is allowed as gift, duty free. This exemption is allowed only for bonafide gifts imported by air or post. For the purpose of calculation of this value of Rs. 5, 000/- the air freight or postal charges paid are not added. It is important to note that the value of Rs. 5, 000/- is the value of the goods in the country from where the goods have been dispatched. The sender may not necessarily be residing in the country from where the goods have been dispatched. Who can send the gifts? Any person living abroad can send a gift to an individual living in India. There is no specific restriction that only relatives can send the gift items. Business associated, friends, relatives, companies or acquaintances can also send the gifts to the people living in India.
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