| Address: | DHL Express Bangalore |
Took old people for a ride, not once, but twice.
Shipped Items containing Shirts and some branded Non-Perishable Items like Murukku, Madras Mixture, Dhal Powder as Diwali Gift to our son in Spain.
First time Parcel sent on Sept 21 AW Bill no [protected] from Chennai.
This was not cleared by DHL Spain, Citing - Parcel weight 5.4 Kg. Will not go through Customs. If Weight is an issue, What was DHL India doing? They could have stopped this in Chennai and advised us. Shipment returned Vide AWB no[protected]. Paid INR 7800 for shipment and INR 4200 to clear the Returned shipment.
We approached DHL Express office in Brookfield’s, Bangalore. Explained the background, removed some items, and sent it again on Sept 29 vide AWB [protected]. This time Weight 3.5 kg and all line items inspected & cleared by DHL.
Again, DHL Spain rejected Citing Customs did not clear as the food items have Animal meat. Return AWB [protected]. Made a Complaint to MD office, Subramaniam and Customer Service. Someone responded, but they left it to Customer Care and no action taken.
After 5 days, Customer Care Concludes that Spain Customs rejected since the Food line Items did not have Ingredients mentioned. If it is such a Critical requirement, DHL should have collected from us/should not have booked the parcel. Whose Mistake is this? We are first time shippers to Spain and Depended on DHL for Professional competence. Looks DHL Learning at our Cost.
Spent INR 21000 twice & want DHL to Refund. DHL India must own responsibility for Faulty booking & refund the amount.
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