DHL Express India — shipment

Address:	Visakhapatnam, Andhra Pradesh, 530026
Website:	www.dhl.co.in

Hello madam,
I would like to share my experience with your services. My first option among courier services is dhl as my preferences. Recently we have packed 67 kgs of weight parcel to paris, including old clothes, home decors, snacks, pickles, mixis and some decorative brass items, before we dispatch i have got cleared all the formalities and i showed bills as well. Dispatched on (04/09/2018) after one week struggle. Now, we do not know what happened the parcel is returning from hyderabad to vizag and the person your courier agent sekhar (Rtc complex branch) he was saying like need to submit some non antique certificate for brass items. How can we get anti antique certificate for new brass items. Mam, before we dispatch we asked him 100 times like all ok or do we need to clear anything but courier agent doesn’t know anything he said everything will be fine and refined some things like shells and we got back with us. Now the point i am in paris, and your agents can do nothing? And why should i use your dhl, why you have not mentioned before dispatch. I need to know the procedure to bring my parcel to paris. I hope we fill find the best solution. There is no response from your side.

Thankyou
Awaiting for your response