DHL Express India — shipment in delay citing custom clearance

Address:

Mumbai City, Maharashtra, 400070

1. The shipment was ordered on jan 28 2019 and supposed to be delivered by 3rd feb 2019.
2. As per dhl tracking - it reached to mumbai customs on jan 31 at 2:24 am. 3. Post that every morning the status is updated with "awaiting custom clearance" every morning between 9 to 10 am in dhl tracking portal and no update for the day.
4. This means, no body is acting on the clearance part except every morning logging into portal and updating the same status again and again.
5. Contact the call center with no better ans than team will reach to you in next 1 hr. No body reached out.
7. Till today (06feb2019) the shipment in not cleared.
8. Checked the website, the kyc document are in approved state.
Any immediate support in this regards will be highly appreciated.