Dhl India — Incorrect billing

Address:

delhi

Volumetric weight is calculated by multiplying the dimension of the box and then dividing (L*W*H / 5000).

When i measured the dimension of the box, it was completely different from the dimensions used for calculating the volumetric weight. I raised the issue with my account manager and billing department, but of them stated that the dimension taken by the DHL are correct. In fact I had provided the pictures of the box along with dimensions being measured by measuring tape. I had also requested to get the box re-measured in any DHL facility in Delhi but they have not responded to my request.

I still have the box with me and the contents of the box are still intact.

the dimension measured by me are 36 * 21 * 35.

the dimension taken by DHL are all higher