[Resolved]  Sony Authorized Service Center — SONY's Authorized Service Center not replacing my Camera battery which is under warranty.

Address:

Nagpur, Maharashtra

Hi There,

My name is Nilesh and I purchased a sony cybershot camera DSC-W520/SC E32 dated 15th Dec. 2011, I purchased it from Nagpur, through a dealer ( Roopam Exclusive, UGF 1-2, Shri Ganesh Chamber, Dhantoli, Nagpur - 440012)
Below are few detail of the purchase and products;
Bill # - 309
Purchase Date – 15th Dec. 2012
Model No. - SONY DSC W520 (silver)
Sony Exclusive – Receipt No. - 000230

During purchasing, I was said that the battery has 1 years warranty and will get replaced through authorized services center of sony if anything happens.
After using it for 8 months, the battery started giving the problem. The issue was “after inserting a battery, camera use to work for 5 seconds and then automatically used to switch off. You could take a picture within this time. If you want to take apicture again, you have to switch it on, take a picture in 5 seconds and again it used to switch off”

I put a complain for this issue to Sony’s Nagpur service center ( detail are below)
Address –
P. S. Electronics,
Sony Authorized Service Center,
C/o 143, Thakre Bhavan, Zenda Square, Ambazari, Nagpur

They attained the complaint and reviewed the issues in detail. After their detailed review they told me that the battery is not working correctly and has some problem. They created a job sheet and promised me that they will replace the battery within 7 to 10 days.
Job sheet details are –
Job No. – J[protected]
Date – 30th Oct. 2012
Battery List – BATTERY-NP-BN[protected]WGJ

Now, I was waiting to hear back from them for a replacement but they never responded back. After waiting for 6 days I called them and asked the status, they said that it will take some time. After 12 days I again called them and at this time they said that “the battery which I am using it not compatible with the camera model. So it needs to be replaced.” When I asked for the replacement status they said that they can’t replace it for this reason. I will have to purchase a new battery worth Rs. 2,500 for Rs. 7000 camera which is under warranty.

I was shocked, as this is the same battery which I used for last 9 months without any problem. And now, I was told that this is not compatible. I was the single user for this camera and I never allowed anybody to use it. SO I am sure that the battery is the same one which I got with the camera.

I got very depressed as;
If this was the case then why they( Sony Authorized Service Center Nagpur) did not told me before accepting the claim.
Why I had to follow up with my warranty status if issue was with sony’s service center.
If I would have not contacted them after 12 days, they would have never bothered to call me back and update with the status.
As the product is under warranty, SONY should replace my battery before 5th dec. 2012, as the warranty will not be valid after this date.
My camera is still with Nagpur’s Sony service center and I am waiting to here back from them with some good news.

Regards,
Nilesh[protected] | [protected]@gmail.com