[Resolved]  Digital India Deal — failure to resolve my complaint yet claiming that the complaint has been resolved

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[Resolved] Digital India Deal — misrepresentation & fraud

4 Reviews
Yaclaw2000 on Dec 29, 2017
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Name of the customer: mohamed yacob
Order #[protected] dated nov-21-2017
Product purchased: fossil watch

Sequence of events:

1. On nov-21-2017 i received a call from a telephone bearing #[protected] and i was informed that if i purchased a product from the catalogue i would be entitled for a free gift which would either be a dell laptop or a samsung 50' television or an iphone 7. When i inquired if the free gift would be give post a lucky draw, i was informed that it was a confirmed gift. I then went through the catalogue and ordered a fossil watch costing inr 650/- under order #[protected].

2. The product was promptly delivered to my residence the next day. However the free gift that was promised did not arrive and therefore i called the aforesaid telephone number and was informed that i had won a samsung 50' tv and i was requested to pay inr 6, 799/- in order to activate my file. I was also informed that this payment will be reversed as soon as i receive the tv

3. On nov-25-2017 the company sent me a jd payment link from future choice enterprises for inr 6, 799/- and i made the requested payment promptly. When i did not here from them for more that 10 days after the said payment, i once again called the company on dec-5-2017 to check on the status of dispatch of the tv.

4. After many tries when i got through to the rep and inquired about the gift, i was told that the tv was yet to be dispatched as i had not picked the courier through which i wished to receive the consignment. I then picked blue dart courier and was informed that i would require to pay inr 7000 as courier charges and inr 3000 as insurance charges. Again the company sent me a jd payment link on dec-5-2017 from future choice enterprises for inr 10, 000/- and i made the requested payment promptly.

5. Inspite of all these payments i did not receive my gift and therefore i once again called the company and was informed that the tv was dispatched. When i requested them to provide me the tracking details the employees tried their level best to avoid this. Therefore i had to make multiple calls between dec-5-2017 to dec-11-2017 and pester them for the tracking details. At last they gave me the alleged blue dart tracking number [protected]. However when i checked the blue dart website i found that no consignment was booked under the said tracking number. I once again called the company and after trying to dodge, they informed me that the consignment sent was damaged and therefore instead of the tv i would be paid inr 75, 499 along with the amount of inr 16, 799 paid by me along withe insurance claim amount of inr 75, 000.

6. When i did not get the money for more that 15 days i once again reached out to the company and was informed that i would have to send my bank details viz account number, ifsc code along with id proof document and a passport size photograph in order for them to process my claim. I was requested to send these details to [protected]@digitalindiadeal.com and accordingly i sent the same.

7.in-spite of making a false promise, and collecting huge amount of money from me the company has not chosen to fulfill its promise. They have not even had the courtesy to promptly refund the amount of inr 16, 799 collected from me by misrepresentation and fraud.

8. As promised the company requires to make the following amounts

Inr 754299 (Cost of the samsung 50' tv)
Inr 16, 799 (Collected from me on nov-25-2017 and dec-5-2017)
Inr 75, 000 (Insurance collected on account of the alleged damage to the tv)

This complaint has been arbitrarily shown as resolved on January 30, 2018 whereas the company has failed to refund my Rs.10, 000. This comapny is a fraud company