[Resolved]  Digital India Deal — state bank of india complaint center and authority could not responded

Address:	Patan, Gujarat
Website:	retail.onlinesbi.com/personal

Respected sir
I tried to upgrade access level under head of request and inquiries in my account but neither SBI complain center nor up to General Manager SBI solve my problem. Even General Manager SBI could not respond till date. In this situation where highly responsible person not respond how can I use net banking or other paperless services ? How can we support digital India mission? Finally I tired and write to you sir for necessary action. The details of correspondence with SBI was as per below.

cms.[protected]@sbi.co.in
To:[protected]@yahoo.com
14 Nov 2017 at 5:36 PM
Mr. KARTIKKUMAR MANILAL PATEL
Dear Sir/Madam,

We have registered your feedback/complaint under Ticket No.[protected] . We value your feedback/complaint and take it as an enabler in improving the customer service in our Bank.
For proper tracking of your feedback / complaint we request you to opt for any of the following:-
Please quote the Ticket number while making any enquiry with us regarding resolution of your complaint.
. Calling on Tollfree No.[protected]/[protected]Accessible from within India)
. In case of ATM related complaint, you may also SMS Ticket No. to 567676 (e.g. ATM AT[protected] to 567676)
. In cases of complaints other than ATM you may enquire through link given in Customer care of our website www.sbi.co.in( navigation is Customer Care-Complaints/feedback/appreciation-Click here to track your complaint) or from INB( Customer care link), if the facility is used by you.
. We endeavour to resolve the complaint within 7 working days, well within the maximum limit of 30 days permitted by RBI.
. We assure you of our best services.

Thanks and Regards,
Team SBI (CMS)

--- Disclaimer --- The information in this mail is confidential and is intended solely for addressee. Access to this mail by anyone else is unauthorised. Copying or further distribution beyond the original recipient may be unlawful. Any opinion expressed in this mail is that of sender and does not necessarily reflect that of State Bank group.---

cms.[protected]@sbi.co.in
To:[protected]@yahoo.com
15 Nov 2017 at 11:46 AM
Mr. KARTIKKUMAR MANILAL PATEL
Dear Sir/Madam,

We have registered your feedback/complaint under Ticket No.[protected] . We value your feedback/complaint and take it as an enabler in improving the customer service in our Bank.
For proper tracking of your feedback / complaint we request you to opt for any of the following:-
Please quote the Ticket number while making any enquiry with us regarding resolution of your complaint.
. Calling on Tollfree No.[protected]/[protected]Accessible from within India)
. In case of ATM related complaint, you may also SMS Ticket No. to 567676 (e.g. ATM AT[protected] to 567676)
. In cases of complaints other than ATM you may enquire through link given in Customer care of our website www.sbi.co.in( navigation is Customer Care-Complaints/feedback/appreciation-Click here to track your complaint) or from INB( Customer care link), if the facility is used by you.
. We endeavour to resolve the complaint within 7 working days, well within the maximum limit of 30 days permitted by RBI.
. We assure you of our best services.

Thanks and Regards,
Team SBI (CMS)

--- Disclaimer --- The information in this mail is confidential and is intended solely for addressee. Access to this mail by anyone else is unauthorised. Copying or further distribution beyond the original recipient may be unlawful. Any opinion expressed in this mail is that of sender and does not necessarily reflect that of State Bank group.---

cms.[protected]@sbi.co.in
To:[protected]@yahoo.com
18 Nov 2017 at 10:49 AM
Mr. Mr. KARTIKKUMAR MANILAL PATEL
Your Complaint With Ticket No. [protected] has been attended to and closed after resolution as under.

It has been observed that at present you have been provided with Enquiry rights to your account. You can Upgrade Access level (Transaction rights) in your account using OTP without visiting your home branch. To avail, please click Upgrade Access Level link given under 'e-Services' tab.close
We regret the inconvenience .If your grievance persists, please Contact your Home Branch or call us at our Toll Free Nos. [protected]/[protected] or visit us at www.sbi.co.in quoting the above ticket number.
We thank you for sharing with us your feedback on the services rendered by us and assure you that it will be our endeavour to provide quality service at all times. We look forward to your feedback in future also.
Thanks and Regards,

Team SBI

--- Disclaimer --- The information in this mail is confidential and is intended solely for addressee. Access to this mail by anyone else is unauthorised. Copying or further distribution beyond the original recipient may be unlawful. Any opinion expressed in this mail is that of sender and does not necessarily reflect that of State Bank group.---

cms.[protected]@sbi.co.in
To:[protected]@yahoo.com
21 Nov 2017 at 8:33 PM
Mr. Mr. KARTIKKUMAR MANILAL PATEL
Your Complaint With Ticket No. [protected] has been attended to and closed after resolution as under.

We request you to kindly contact the branch to get full transaction rights.
We regret the inconvenience .If your grievance persists, please Contact your Home Branch or call us at our Toll Free Nos. [protected]/[protected] or visit us at www.sbi.co.in quoting the above ticket number.
We thank you for sharing with us your feedback on the services rendered by us and assure you that it will be our endeavour to provide quality service at all times. We look forward to your feedback in future also.
Thanks and Regards,

Team SBI

--- Disclaimer --- The information in this mail is confidential and is intended solely for addressee. Access to this mail by anyone else is unauthorised. Copying or further distribution beyond the original recipient may be unlawful. Any opinion expressed in this mail is that of sender and does not necessarily reflect that of State Bank group.---

cms.[protected]@sbi.co.in
To:[protected]@yahoo.com
23 Nov 2017 at 2:41 PM
Mr. KARTIKKUMAR MANILAL PATEL
Dear Sir/Madam,

We have registered your feedback/complaint under Ticket No.[protected] . We value your feedback/complaint and take it as an enabler in improving the customer service in our Bank.
For proper tracking of your feedback / complaint we request you to opt for any of the following:-
Please quote the Ticket number while making any enquiry with us regarding resolution of your complaint.
. Calling on Tollfree No.[protected]/[protected]Accessible from within India)
. In case of ATM related complaint, you may also SMS Ticket No. to 567676 (e.g. ATM AT[protected] to 567676)
. In cases of complaints other than ATM you may enquire through link given in Customer care of our website www.sbi.co.in( navigation is Customer Care-Complaints/feedback/appreciation-Click here to track your complaint) or from INB( Customer care link), if the facility is used by you.
. We endeavour to resolve the complaint within 7 working days, well within the maximum limit of 30 days permitted by RBI.
. We assure you of our best services.

Thanks and Regards,
Team SBI (CMS)

--- Disclaimer --- The information in this mail is confidential and is intended solely for addressee. Access to this mail by anyone else is unauthorised. Copying or further distribution beyond the original recipient may be unlawful. Any opinion expressed in this mail is that of sender and does not necessarily reflect that of State Bank group.---

cms.[protected]@sbi.co.in
To:[protected]@yahoo.com
23 Nov 2017 at 6:11 PM
Mr. Mr. KARTIKKUMAR MANILAL PATEL
Your Complaint With Ticket No. [protected] has been attended to and closed after resolution as under.

Request for Internet Banking facility not received. Please submit the same.
We regret the inconvenience .If your grievance persists, please Contact your Home Branch or call us at our Toll Free Nos. [protected]/[protected] or visit us at www.sbi.co.in quoting the above ticket number.
We thank you for sharing with us your feedback on the services rendered by us and assure you that it will be our endeavour to provide quality service at all times. We look forward to your feedback in future also.
Thanks and Regards,

Team SBI

--- Disclaimer --- The information in this mail is confidential and is intended solely for addressee. Access to this mail by anyone else is unauthorised. Copying or further distribution beyond the original recipient may be unlawful. Any opinion expressed in this mail is that of sender and does not necessarily reflect that of State Bank group.---

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To:gm.[protected]@sbi.co.in
5 Dec 2017 at 9:45 AM
Respected sir
My self Dr. Kartikkumar Manilal Patel having saving Account No: [protected] (Branch code: 2760, IFSC code: SBIN0002760, Branch Name: Dantiwada) in your esteemed Bank (State Bank of India). Sir, as usual I am not interested in net banking but as per the suggestion of our honourable Prime minister and finance ministry, I start net banking services in my account. Initially, net banking services starts normally. However, when I transact in mutual fund with auto debit option, I fill it is very tedious job. My story starts when I try to upgrade access level under head of request and inquiries. It was time about two and half month before when I first time start to upgrade access level from view only to full transaction write with help of OTP as a routine and easy process. Though till date I could not get success since many of time I got OTP but not authenticated by your system. Then I got help from your two customer care number. I talk with many customer executive and insert complain though problem remain as such. They suggest contacting branch to resolved problem. I fill that most of your educative take it lightly. Then I contact my branch, Dantiwada. Where branch manager cooperate very nicely and he try to resolve himself. But he could not get success. Then he talks with his superior officers at Ahmedabad and Mubai to resolve complain but he has no result. Shortly, I fill he tried honestly and his best level. Finally till date my problem cannot be resolved, I don’t know where is problem? In system or bank is not conscious to their customer services? With vey tiredly I write to you for resolve problem as early as possible. The detail of Ticket No and answers, I got of various complain are given below for your ready reference and authentication if required.
Moreover bank reply that request for internet banking facility not received in response of last ticket no [protected]. But as I write that I generate net banking services directly from online. Even though is it necessary? Because when bank generate online net bank services directly then it can also upgrade access level at your side. And if it is necessary then again what is meaning of mission green earth?


Ticket No. [protected] dated 23 Nov at 6:11 PM
Ticket No.[protected] dated 23 Nov at 2:41 PM
Ticket No. [protected] dated 21 Nov at 8:33 PM
Ticket No. [protected] dated 18 Nov at 10:49 AM
Ticket No.[protected] dated15 Nov at 11:46 AM
Ticket No.[protected] dated 14 Nov at 5:36 PM

cms.[protected]@sbi.co.in
To
[protected]@yahoo.com
23 Nov at 6:11 PM
Mr. Mr. KARTIKKUMAR MANILAL PATEL

Your Complaint With Ticket No. [protected] has been attended to and closed after resolution as under.

Request for Internet Banking facility not received. Please submit the same.
We regret the inconvenience .If your grievance persists, please Contact your Home Branch or call us at our Toll Free Nos. [protected]/[protected] or visit us at www.sbi.co.in quoting the above ticket number.
We thank you for sharing with us your feedback on the services rendered by us and assure you that it will be our endeavour to provide quality service at all times. We look forward to your feedback in future also.
Thanks and Regards,

Team SBI

cms.[protected]@sbi.co.in
To
[protected]@yahoo.com
23 Nov at 2:41 PM
Mr. KARTIKKUMAR MANILAL PATEL
Dear Sir/Madam,

We have registered your feedback/complaint under Ticket No.[protected] . We value your feedback/complaint and take it as an enabler in improving the customer service in our Bank.
For proper tracking of your feedback / complaint we request you to opt for any of the following:-
Please quote the Ticket number while making any enquiry with us regarding resolution of your complaint.
. Calling on Tollfree No.[protected]/[protected]Accessible from within India)
. In case of ATM related complaint, you may also SMS Ticket No. to 567676 (e.g. ATM AT[protected] to 567676)
. In cases of complaints other than ATM you may enquire through link given in Customer care of our website www.sbi.co.in( navigation is Customer Care-Complaints/feedback/appreciation-Click here to track your complaint) or from INB( Customer care link), if the facility is used by you.
. We endeavour to resolve the complaint within 7 working days, well within the maximum limit of 30 days permitted by RBI.
. We assure you of our best services.

Thanks and Regards,
Team SBI (CMS)

--- Disclaimer --- The information in this mail is confidential and is intended solely for addressee. Access to this mail by anyone else is unauthorised. Copying or further distribution beyond the original recipient may be unlawful. Any opinion expressed in this mail is that of sender and does not necessarily reflect that of State Bank group.---
Reply Reply to All Forward More


ms.[protected]@sbi.co.in
To
[protected]@yahoo.com
21 Nov at 8:33 PM
Mr. Mr. KARTIKKUMAR MANILAL PATEL

Your Complaint With Ticket No. [protected] has been attended to and closed after resolution as under.

We request you to kindly contact the branch to get full transaction rights.
We regret the inconvenience .If your grievance persists, please Contact your Home Branch or call us at our Toll Free Nos. [protected]/[protected] or visit us at www.sbi.co.in quoting the above ticket number.
We thank you for sharing with us your feedback on the services rendered by us and assure you that it will be our endeavour to provide quality service at all times. We look forward to your feedback in future also.
Thanks and Regards,

Team SBI

ms.[protected]@sbi.co.in
To
[protected]@yahoo.com
18 Nov at 10:49 AM
Mr. Mr. KARTIKKUMAR MANILAL PATEL

Your Complaint With Ticket No. [protected] has been attended to and closed after resolution as under.

It has been observed that at present you have been provided with Enquiry rights to your account. You can Upgrade Access level (Transaction rights) in your account using OTP without visiting your home branch. To avail, please click Upgrade Access Level link given under 'e-Services' tab.close
We regret the inconvenience .If your grievance persists, please Contact your Home Branch or call us at our Toll Free Nos. [protected]/[protected] or visit us at www.sbi.co.in quoting the above ticket number.
We thank you for sharing with us your feedback on the services rendered by us and assure you that it will be our endeavour to provide quality service at all times. We look forward to your feedback in future also.
Thanks and Regards,

Team SBI

ms.[protected]@sbi.co.in
To
[protected]@yahoo.com
15 Nov at 11:46 AM
Mr. KARTIKKUMAR MANILAL PATEL
Dear Sir/Madam,

We have registered your feedback/complaint under Ticket No.[protected] . We value your feedback/complaint and take it as an enabler in improving the customer service in our Bank.
For proper tracking of your feedback / complaint we request you to opt for any of the following:-
Please quote the Ticket number while making any enquiry with us regarding resolution of your complaint.
. Calling on Tollfree No.[protected]/[protected]Accessible from within India)
. In case of ATM related complaint, you may also SMS Ticket No. to 567676 (e.g. ATM AT[protected] to 567676)
. In cases of complaints other than ATM you may enquire through link given in Customer care of our website www.sbi.co.in( navigation is Customer Care-Complaints/feedback/appreciation-Click here to track your complaint) or from INB( Customer care link), if the facility is used by you.
. We endeavour to resolve the complaint within 7 working days, well within the maximum limit of 30 days permitted by RBI.
. We assure you of our best services.

Thanks and Regards,
Team SBI (CMS)

ms.[protected]@sbi.co.in
To
[protected]@yahoo.com
14 Nov at 5:36 PM
Mr. KARTIKKUMAR MANILAL PATEL
Dear Sir/Madam,

We have registered your feedback/complaint under Ticket No.[protected] . We value your feedback/complaint and take it as an enabler in improving the customer service in our Bank.
For proper tracking of your feedback / complaint we request you to opt for any of the following:-
Please quote the Ticket number while making any enquiry with us regarding resolution of your complaint.
. Calling on Tollfree No.[protected]/[protected]Accessible from within India)
. In case of ATM related complaint, you may also SMS Ticket No. to 567676 (e.g. ATM AT[protected] to 567676)
. In cases of complaints other than ATM you may enquire through link given in Customer care of our website www.sbi.co.in( navigation is Customer Care-Complaints/feedback/appreciation-Click here to track your complaint) or from INB( Customer care link), if the facility is used by you.
. We endeavour to resolve the complaint within 7 working days, well within the maximum limit of 30 days permitted by RBI.
. We assure you of our best services.

Thanks and Regards,
Team SBI (CMS)