DIMTS — unnecessary route diversion of the bus and unprofessional behavior of bus driver

I took a bus from delhi gate with my father on 13/10/2019 around 1:50pm on route no. 214 cluster bus the driver of the bus unnecessarily diverted the route of the bus from delhi gate where as other buses were going on their designated route, the conductor of the bus namely mohit kumar said "yeh bus bhar se jaegi andar se nahi jaegi" after this my father asked for the compaliant book whose condition you can see in the picture was so pathetic. afterwards my father asked the driver to take the bus on the usual route which he totally refused to go and started abusing us and said "jaa karle compalint, daal de whatsapp par" he was totally in a mood to fight with us. i am also uploading his picture along with bus no. as
"DL1PC4789". I REQUEST THE AUTHORITIES TO TAKE STRONG ACTION AGAINST THE DRIVER OF THE BUS AND FOR UNNECESSARILY DIVERTING THE ROUTE."