[Resolved] Dish TV India — paid channels removed

[Resolved] Dish TV India — paid channels removed

S SubrataChakraborty from Kolkata, West Bengal

Dish tv india offered me non stop pack for 3 years with a channel list that will be available for 3 years. And i have paid for the same on july 2017. But now since march 2019 dish tv stopped some of those listed channels. And after long conversation dish tv officially denied to provide those channels what i have paid for. They asking for payment again for those channels what i have paid for. As per dish tv information dd removed 9 channels from free listing so they are unable to provide those channels to me. But dish tv removed other channels also from my subscription. Dish tv blaming to tri, broadcaster and channels. But i have no concern with that. Dish tv offered a pack to me and i have paid for that for 3 years. If dish tv is not authorised to get payment for those channels for 3 years then why they got payment from me? It is a case of false advertising and fraudulent with consumers from dish tv end. I have been using dish tv for 10 years appropriately. Was this information helpful? No (0) Yes (0)
May 7, 2019 Complaint marked as Resolved DishTV customer support has been notified about the posted complaint. Verified Support Mar 22, 2019 DishTV Customer Care's response Dear Subrata, Hope you are doing good. We are sorry for the experience you had. Please write to us about your concern with your VC number and registered mobile number at [protected]@dishtv.in and we will put all our efforts in trying to help you out. Regards, Online Team DishTV Mar 22, 2019 Updated by SubrataChakraborty Hi, I am glad to inform you, I've written to dish tv care more than 10 times and they have finally denied to provide all those channels from dish tv end. Although dish tv got payment from me for those channels. Nothing to say! Dish tv has lots of power to protect themselves after fraudulent business with general people. Dish TV do not care for consumers during few months. Amazing! Verified Support Mar 23, 2019 DishTV Customer Care's response Dear Subrata, Apologies for the inconvenience caused to you. Please write to us about your concern with your VC number and registered mobile number at [protected]@dishtv.in and we will put all our efforts in trying to help you out. Regards, Online Team DishTV Verified Support Apr 01, 2019 DishTV Customer Care's response Dear Subrata, Information about your complaint is still awaited from you. Please contact us on [protected]@dishtv.in with the necessary details for any further assistance. Regards, Online Team DishTV Apr 01, 2019 Updated by SubrataChakraborty Thank you Consumer Complaints! Happy to say, this issue is solved. The issue started from when some Dish TV customer care executive told me to pay 130 extra for all free channels. But I denied to pay a single penny for free channels because I am Dish Non Stop service consumer. Whatsoever, due to lack of knowledge executive misguided me. But after long discussion with few senior executives all free channels reactivated from dish TV end. And with this step the issue is solved and closed. Thanks to Consumer Complaints again. Verified Support Apr 05, 2019 DishTV Customer Care's response Dear Subrata, Thanks for acknowledging us. Feel free to get in touch with us at [protected]@dishtv.in if further assistance is required. Regards, Online Team DishTV Apr 05, 2019 Updated by SubrataChakraborty Thank you very much, you are welcome! Hope a delightful journey with Dish TV. I have been for 10 years with Dish TV and I wish another 10 years more. Thanks again.
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