[Resolved] DishTV — access to many channels... | |||
I have been facing a problem with many channels that my folks watch... They have all just disappeared... For over a week now, i have been trying to register a complaint with dish tv, after a few tries, i did manage to book the complaint and was told that they will send their technician for a visit for find the problem and that it will be on a chargeable basis... Which i agreed to... Nothing happened, on several attempts after, i figured out that the tv channel has upgraded their format from mpeg2 to mpeg4 and hence the channels disappearance... Fundamental question, if dish tv the service provider knows about it, why was no proactive action taken to replace the needed hardware? Now its been over a week and nothing has been done! People please don't even try to reach them over they 1860.258.3474 call center, you will loose your bearings... They are not annoying, they are frustrating... Escalation to the senior is usually met with the response "we will arrange for a call back" and lo that never ever happens Even if it does, on the ground nothing happens... Suggest you move to another service provider! P. S. Most of the employees of dish tv call center are rude! Was this information helpful? | |||
Jan 22, 2019 Complaint marked as Resolved DishTV customer support has been notified about the posted complaint. Verified Support Dec 08, 2018 DishTV Customer Care's response Dear Suresh, Hope you are doing good. We are sorry for the experience you had. Please write to us about your concern with your VC number and registered mobile number at [protected]@dishtv.in and we will put all our efforts in trying to help you out. Regards, Online Team DishTV | |||
 2 Comments | |||
Comments
Sir your company is very much fraud company how please call me I will tell you you are upgrading my packages regularly in the span of 2 to 3 months from your company a call received and pack changed that too with 30 to 60 days lock in period I am very much disappointed with your service
DishTV Customer Care's response, Dec 12, 2018
Verified Support
DishTV Customer Care's response, Dec 20, 2018
Verified Support
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+91 12 0255 0000 [All Lines]
+91 11 6001 3474 [Northern India]
+91 44 6001 3474 [Southern India]
FC-19, Sector-16A, Filmcity, Noida, Uttar Pradesh, India - 201301
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old no. [protected]
new no. [protected]
Hope you are doing good.
Thanks for voicing your concern. Please be assured that we are working on your concern and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on write2us@dishtv.in.
Regards,
Online Team
DishTV
We tried to contact you on 9940183805, but the number was not contactable, then we tried on 9840897824 the number was invalid. Kindly share an alternate number or contact our customer care so that needful can be done.
Regards,
Online Team
DishTV